Who is my contract with?

geoffky

Right on the 27th feb 2010 i purchased a laptop from argos and just now i picked it up and was moving it towards me and my thumb was on the screen well the screen looks like it has cracked for about two inches..the pressure was very very light and should not of cracked it. i have a three year warranty but the box says it is with samsung...where do i stand? thanks all

Equaliser123

Hmmm. Tricky.

Contract of Sale (SOGA) is with Argos. Guarantee obligations with Samsung.

You know they are going to say that it was misuse so be prepared for an argument....

geoffky

it will be hard but i will drag them in a small claims and see if a judge agrees...400 quids worth

Esqui

Have you even spoken to Argos/Samsung about it?

somethingcorporate

Did you pick it up by the screen?

If it looks like accidental / deliberate damage then it's unlikely a judge will agree with you, especially if you tell them you picked it up by the screen.

Just call Samsung and avoid the court room drama yet.

gemmy26wales

hiya, i had to ring samsung yesterday about my netbook. on the options i remeber something about argos being mentioned. you dont speak to anyone for about 5 mins, you just go through the automated thing. mayb try giving them a ring.

their number is: 0845 7267 864

hope it may help. the bloke i spoke to was lovely and helpful. xx

tronski

geoffky wrote: »

Right on the 27th feb 2010 i purchased a laptop from argos and just now i picked it up and was moving it towards me and my thumb was on the screen well the screen looks like it has cracked for about two inches..the pressure was very very light and should not of cracked it. i have a three year warranty but the box says it is with samsung...where do i stand? thanks all

If you picked it up by the screen, then it's accidental damage caused by yourself.

You'll need to call Samsung before Argos will do anything. I think they go through a trouble shooting process first. They may refer you back to Argos - the laptop will probably be sent for repair but you'd be charged for this as accidental damage

paulofessex

gemmy26wales wrote: »

hiya, i had to ring samsung yesterday about my netbook. on the options i remeber something about argos being mentioned. you dont speak to anyone for about 5 mins, you just go through the automated thing. mayb try giving them a ring.

their number is: 0845 7267 864

hope it may help. the bloke i spoke to was lovely and helpful. xx

Use saynoto0870 for other number

geoffky

so you are saying you are not allowed to touch a laptop screen anymore...i think your wrong as they are meant to be sat on the knees..and that is how i use mine....to court we go...:T

neilmcl

geoffky wrote: »

so you are saying you are not allowed to touch a laptop screen anymore...i think your wrong as they are meant to be sat on the knees..and that is how i use mine....to court we go...:T

The screen lid yes, the screen itself no, unless you have a fancy touchscreen, which I'm guessing yoiu don't. Why are you so keen to go to the small claims court, have you even bothered to speak to Argos or Samsung yet?

McKneff

Do you have accidental damage on your household insurance.