Closing a Santander account

stee-t

Hi,

I have been trying to close my current acount with Santander for over 6 weeks now. Every time I go to the branch they say it is an IT problem and that it will be closed in 7 -10 days but this never happens.
What is the best way forward to get this account closed?

Regards,
Stee-T

Baldur

http://www.santander.co.uk/csgs/Satellite?appID=abbey.internet.Abbeycom&c=Page&canal=CABBEYCOM&cid=1210607019653&empr=Abbeycom&leng=en_GB&pagename=Abbeycom%2FPage%2FWC_ACOM_TemplateA2

To close an account by post
To close a Santander Account by post, please write to the following address: Santander
PO Box 297
BRADFORD
BD1 4YR
If writing to Santander please enclose the following:

• Your address
• Your telephone number
• The number of the account you wish to close
• Instructions for repayment of any credit balance still on the account once closed (i.e. by cheque to registered address or into another Santander account)
• Any cards held on the account (the cards should be cut in half for security purposes)
• Cheque books held on the account

If you have any direct debit mandates (used to pay bills) arranged on the account, you must give written authority for us to cancel them and make alternative arrangements for future payments, with the companies they are payable to.
Please allow 14 days for the closure to take effect
If you have any further queries, please don't hesitate to contact us.

stee-t

Thanks Baldur,

The problem is that when you go in to the branch they take your card off you so I don't have the account details.
To be fair to the branch staff they have tried their best to assist me and called their helpline whilst I sat there (twice)but it always falls down when I. T. are mentioned.

MarkFromCornwall

stee-t wrote: »

Hi,

I have been trying to close my current acount with Santander for over 6 weeks now. Every time I go to the branch they say it is an IT problem and that it will be closed in 7 -10 days but this never happens.
What is the best way forward to get this account closed?

Regards,
Stee-T

If you want to avoid the hassle, just withdraw all your money from the account but don't close it.

Mark

rb10

MarkFromMullion wrote: »

If you want to avoid the hassle, just withdraw all your money from the account but don't close it.

Mark

I would not recommend this ... this is how people get old accounts that have £'000s of debt on them.

Make sure that it is fully closed, otherwise a couple of pence of debit interest due to come off, or a fee for not paying money in each month, could easily spiral into a much larger debt.

If Baldur's link above doesn't help, try making it into a complaint.

http://www.santander.co.uk/csgs/Satellite?appID=abbey.internet.Abbeycom&c=Page&canal=CABBEYCOM&cid=1210607032841&empr=Abbeycom&leng=en_GB&pagename=Abbeycom/Page/WC_ACOM_TemplateA2

shellylovesshopping

Its a known issue - if they follow process account should be closed within 2 days of reporting it.

etoilleviolette

Re the Santander Esaver closure issue. As many others seem to be doing I am about to close mine as the one year bonus rate has dropped.
I have withdrawn the bulk of my money but getting the outstanding interest is a problem. I can't find anywhere on the site about how to do this. I Googled about closing it down to discover this thread and others about Santander. I would say to the answer to just withdrawing the money, I did this with an ING account but if they have "good rate to new business only" deals you have to wait about six months before rejoining. I dont know what Santanders time limit is with this but this may need to be considered.
I would consider ING again as dealing with them seemed quite straight forward.
I will wait to see how long this will take.