Expedia not returning nectar points

padzster

Hi
I am having a problem with Expedia at the moment and was wondering if anyone has any advice.
I booked a Eurostar Disneyland trip with Expedia back in October. I wanted to pay with nectar points as I'd saved them up for a while. So the operator on the phone put through 95000 nectar points which covered around £450 of the total cost. Then he told me that I couldn't cash in nectar points for Eurostar trips with Expedia and that I'd have to pay by credit card instead. I did this, and he told me that the points would be refunded to me within the week.
Around December I had a telephone call from Expedia letting me know that the points HAD NOT been refunded to me, but they would do so as soon as possible. In the beginning of January I checked my nectar account but the points weren't there. I tried to call Expedia but their customer support were of no help at all. So I started emailing customer support. They told me to wait for 28 days which I did. Still no points. I contacted them again, this time not as politely as before. They apologised again and asked me to wait for 28 days. Still nothing. I am now demanding that they return the points ASAP but they still keep asking me to wait for another 28 days. What am I to do????
In the meantime I contacted Nectar, but they claim this is Expedia's problem and that they can't do anything about it.
£450 in points is still a lot.
Can anyone help or point me in the right direction please?

dreamypuma

Write a brief letter to them explaining the time line, and how you feel that this is unacceptable. Give them 14 days to return the points or compensate you for your loss. After which you will look to recover your losses through the small claims court.

Send the letter recorded delivery, wait 14 days, if their is no action, deliver the payload.

padzster

Thanks for your reply.
Do you really think small claims court could do anything? Isn't there something in their terms and conditions that states that points cannot be converted to cash etc?

dreamypuma

padzster wrote: »

Thanks for your reply.
Do you really think small claims court could do anything? Isn't there something in their terms and conditions that states that points cannot be converted to cash etc?

Keep it simple, they can and they will as long as you can demonstrate that you are at loss as a result of their actions. You should be set back to day one.

The chances are it won't even get to that stage, and your letter will probably act as a wake up call.