Glasses Direct

fudgem

I recently ordered a pair of glasses on line from glassesdirect.com. I was told by e mail that they would be with me in 14 day. After 18 days I sent them an e mail asking whether they had been despatched. I should say that the cost was taken from my account the same day I ordered them.

Two days ago I got an e mail back from them asking for my post code, which I sent, since then - nothing.

I e mailed them again this morning saying that there was obviously a problem with my order, and asking them to please let me know what was happening. No reply.

Has anyone else ordered from this firm?

Gem_

Sorry to hear of your bad experience. I ordered from them last month no problems - took about a week for delivery. I guess all companies stuff up sometimes.

G

fudgem

I don't mind them making a mistake if they would admit to it, just leaving me not knowing what is happening is doing my head in. Still no reply, where do I go next?

I've just rechecked their terms and conditions and it does say allow up to 28 days for delivery. Should I just wait and see?

juno

I ordered from them and everything was fine, but I've had mine a few months now and the paint has worn off the arms!

hollydays

IF YOU LOOK AT THE BOTTOM RIGHT OF THEIR HOMEPAGE CLICK ON "USEFULL RESOURCES"-GIVES YOU THEIR trade association .Contact them if you need to. sorry re capitals

fudgem

juno wrote:

I ordered from them and everything was fine, but I've had mine a few months now and the paint has worn off the arms!

I wouldn't mind the paint coming off, I paid over £100 at specsavers and the paint came off round the eyepieces within four months. I wouldn't mind but I hardly wear them as I use contacts most of the time

mitchb

Ive ordered before and never had a problem.

Hope you get things sorted out.

fudgem

Well I've just had a phone call from them, admitting that my order had got lost in the system, profuse apologies and a promise of urgent action.

If they had admitted this when I first asked I would have been better pleased but alls well that ends well, hopefully:j