Problem with Selfridges & item

momo1975

Hi all,

I bought a laptop from Selfridges 18 months ago, and after 14 months the lap top developed a fault, they were told about it and given the receipt.

They claim that the receipt is not the correct one for the item.\

As i bought it from a dept in Selfridges the receipt only says 'micro Anvika' with the vlaue of £798.00. They say that the receipt doesn’t match the item.

Any item bought from a dept not directly Selfridges only has the dept name and not the actual item where as if you buy a D&G jeans then the reeipt says D&G Jeans.

My contract is with Selfridges and not micro Anvika, which also does not trade in selfridges anymore. i have spoken to Micro Anvika and they say which is right that my contract is with Selfridges and not them.

Because of the flaw and the inaccuracy of their receipts i am not left to suffer. i have contacted their legal dept and they say i dont have a claim as its nota correct receipt or proof of purchase. i initially asked for a repair and they did agree to this upon production of the receipt, this they now have and now refuse to do anything. I also suspect the reason is that as Micro Anvika has been paid by Selfridges for this item via their accounting system that the loss of this if/when refunded would have to be absorbed by Selfidges and thus are trying to 'get out of it'

I would warn anyone against buying anything from them

i am now demanding a refund as the item is not fit for purpose and i have lots of reviews to say that this laptop has lots of problems and the same ones that have been reported are the ones i am having.

i just need some legal advice on this one and i hope someone can assist?

Thanks in advance

momo

rsykes2000

If it was a concession store within Selfridges, the rules might be different - I know that if eg I was to have bought a game from a Game concession in Borders that I could have taken it back to any Game store, but not any Borders store. I suspect Micro Anvika might be fobbing you off. Hopefully someone will know what the exact situation is...

momo1975

Can this be claimed under section 75 ? it was bought on a store card not visa or mastercard

momo1975

rsykes2000 wrote: »

If it was a concession store within Selfridges, the rules might be different - I know that if eg I was to have bought a game from a Game concession in Borders that I could have taken it back to any Game store, but not any Borders store. I suspect Micro Anvika might be fobbing you off. Hopefully someone will know what the exact situation is...

Yes but when you buy something from selfridges you are given a selfridges recipt and the money goes into selfridges bank, hence why you get a till receipt from selfridges.

Game for example can give 2 receipts, the game one and the selfridges one. others are different.

the concession then requests all payments made to thier dept number are paid to them minus any fees/commsions/cuts that are in agreement between selfridges and that concession.

dmg24

I would agree that, in the absence of anything on the receipt to the contrary, your contract is with Selfridges.

Have you spoken to their head office? I once had a problem with a (very expensive!) bra and the store were unwilling to help. I contacted head office and they issued a refund plus a £25 gift voucher as an apology.

If they are still insistent that the receipt is not for the laptop, ask them what it is for - call their bluff!

I would agree that a s. 75 is also an option. Out of interest, which retailer did your CC statement state?

momo1975

dmg24 wrote: »

I would agree that, in the absence of anything on the receipt to the contrary, your contract is with Selfridges.

Have you spoken to their head office? I once had a problem with a (very expensive!) bra and the store were unwilling to help. I contacted head office and they issued a refund plus a £25 gift voucher as an apology.

If they are still insistent that the receipt is not for the laptop, ask them what it is for - call their bluff!

I would agree that a s. 75 is also an option. Out of interest, which retailer did your CC statement state?

Hi they have had both the till reciept which has Selfridges on it and the store card statement which says Microanvika @ selfridges.

i have past speaking to their head office i am now speaking to some jumped up rude 'legal advisor' at oxford st who is saying i don't have any claim what so ever!

i have also written to the card issuer claiming back under section 75