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HSBC billing me £75 for an "imformal loan"

HELP!

Had a letter off HSBC. We exceeded our overdraft limit (first time I have ever done it) and on the 20th March they are looking to take £75 off me for it.

What address do I need to send a letter to, and what route should I go down (I have a draft letter explaining how tough money is etc, which it is I might add) in terms of style of letter.

Thanks

Comments

  • LeeSouthEast
    LeeSouthEast Posts: 3,822 Forumite
    Part of the Furniture Combo Breaker Debt-free and Proud!
    You could try popping in branch, as a first port of call. If it's a first offence and you've been with them a long time, they may have the power to waive the fee.
    Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009 :j
    Do something amazing. GIVE BLOOD.
  • dunstonh
    dunstonh Posts: 121,316 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    What address do I need to send a letter to, and what route should I go down (I have a draft letter explaining how tough money is etc, which it is I might add) in terms of style of letter.

    And what makes you think they will refund it?

    As LSE says above, if its your first offence most will waive it. However, if you are a frequent offender then they probably won't.

    You could ask them for an increase in your facility if you think you are likely to do this again. That would be cheaper.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • kingbuxton
    kingbuxton Posts: 104 Forumite
    It is my first offense, and I have been with them a long time
  • LeeSouthEast
    LeeSouthEast Posts: 3,822 Forumite
    Part of the Furniture Combo Breaker Debt-free and Proud!
    Nip into your branch. It'll be cheaper than sending a recorded letter, and may well get a more favourable response.
    Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009 :j
    Do something amazing. GIVE BLOOD.
  • dunstonh
    dunstonh Posts: 121,316 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    The bank clerk is also more likely to waive it if you are friendly but apologetic. Go in there with all guns blazing and you wont give them a good reason to refund.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • kingbuxton
    kingbuxton Posts: 104 Forumite
    Went into the bank itself, with no luck.

    They said "tough" not in so many words
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