Can someone help regarding lloyds

storm35

I am disgusted with lloyds, i have been with them for 30 years and i have been overdrawn once before, but this time they are charging me £75 for 4 days over being overdrawn and also adding a monthly fee on, i called them up asking them to refund me, my reason that i gave was i put the money in the wrong account, getting mixed up, was away for a week, got home to this letter, saying they will chargr me £75.
Is there anyway i can put a stop to this? I am going to change my bank can anyone advise me on a better bank??

Thank you
Chris

the_insider

That depends what you mean by better. You would have been charged by nearly all the banks in the same situation. Some banks offer a free, no charges overdraft but you have to pay a monthly fee.

Is the £75 simply for being in an unauthorised overdraft or is it the total of transaction charges?

natweststaffmember

I think if you argue that you made a genuine error and the money was in another account to cover anything going out the bank may look to refund on that basis alone. If you have other products with them the "blackmail" route can work, ie that you will take your business elsewhere etc,.etc,
If the previous indiscretion was within the last 12 months it is highly unlikely the bank would refund it even if you had made an error.

storm35

natweststaffmember wrote: »

I think if you argue that you made a genuine error and the money was in another account to cover anything going out the bank may look to refund on that basis alone. If you have other products with them the "blackmail" route can work, ie that you will take your business elsewhere etc,.etc,
If the previous indiscretion was within the last 12 months it is highly unlikely the bank would refund it even if you had made an error.

Ok thank you, i had a carry on with head office, they would not put me through to my branch, told me that they wont deal with it over the phone, and the head office deals with these things,i told her another member of their staff has just came off the phone telling me to get in touch with my branch, nope she would not do it, so i then said i need to make appt with my branch, ok we can do that for you, i hung up, i called again, got another member and put me through, the manager is not in until this afternoon and will call me back, lets hope so. I have 4 other accounts with them and a loan, i am in middle of starting a new business, i will take elsewhere if they dont refund me.

natweststaffmember

storm35 wrote: »

Ok thank you, i had a carry on with head office, they would not put me through to my branch, told me that they wont deal with it over the phone, and the head office deals with these things,i told her another member of their staff has just came off the phone telling me to get in touch with my branch, nope she would not do it, so i then said i need to make appt with my branch, ok we can do that for you, i hung up, i called again, got another member and put me through, the manager is not in until this afternoon and will call me back, lets hope so. I have 4 other accounts with them and a loan, i am in middle of starting a new business, i will take elsewhere if they dont refund me.

Remember to be reasonable, ie they may only offer to refund the £75.00 but not the overlimit charge. It is up to you in a sense to negotiate with them on this. It is a genuine error on your part but do not expect 100% back.

storm35

:eek:

natweststaffmember wrote: »

Remember to be reasonable, ie they may only offer to refund the £75.00 but not the overlimit charge. It is up to you in a sense to negotiate with them on this. It is a genuine error on your part but do not expect 100% back.

Ok thank you, will let you know how i get on, if they call back, if not then i will nip into town to see them tomorrow.

the_insider

I would say you're probably better off speaking to someone at head office to be honest, they Customer Relations team at the head office will have a higher 'ex-gratia' authorisation limit than the staff in the branch and they (sweeping generalisation) tend to look at the bigger picture. Branch staff tend to have their hand's tied when it comes to stuff like this.

storm35

the_insider wrote: »

I would say you're probably better off speaking to someone at head office to be honest, they Customer Relations team at the head office will have a higher 'ex-gratia' authorisation limit than the staff in the branch and they (sweeping generalisation) tend to look at the bigger picture. Branch staff tend to have their hand's tied when it comes to stuff like this.

I tried that and she told me it wont let her refund, does not meet the criteria??she then told me to try my branch.

the_insider

Did she say why it wouldn't let her? Sounds odd to me, were you speaking to the Collections Department or Customer Relations?

storm35

the_insider wrote: »

Did she say why it wouldn't let her? Sounds odd to me, were you speaking to the Collections Department or Customer Relations?

She never said why, think it was collections dept.

the_insider

Collections will be able to do very little regarding refunds, they are there to get payments, not to refund charges! But if you have no luck with the branch ask if you can use their phone to call Customer Relations. Remember to stay calm, it's your error that caused the charges and they have no obligation to refund them. Hopefully someone will be able to help you. Good luck!