Asda nearly got my £10!!!!!

Freebyman

I was shopping for a few items tonight and since it was only £7.50 when I got to the till I thought I would pay cash, I usually pay by card.

What a mistake!

I gave the assistant a £20 note (who incidentally wasnt paying attention fully, too busy talking to another member of staff) and promptly got back change for a £10 note.

I immediately told her I gave her £20 (because I had 2 x £20 notes in my wallet) and she said she couldnt give me a refund, I would have to wait till tomorrow and see if the till was up. I just stood my ground and refused (politely and friendly) and about a half a dozen staff came up and said I couldnt get my money now etc..etc.. I still refused and eventually they said they would have to do a till audit and it would take 10 minutes, no problem I said.

I just left the change and the receipt in front of me and waited and waited....(granted they did offer me a seat and a cup of coffee, I only wanted my tenner!). Fifteen minutes past and finally the store manager admitted that they couldnt check it there and then and gave me my money, and took my name and number in case of any further trouble.

Has anyone else had this problem and what would they do if they rung the next day and said I owed them the money. It serves me right not to pay by card though I suppose.

grex9101

....plus...

there's always a chance that the checkout op hasn't been giving the right change all day, gave someone else £10 too much change, and the till balances!!!

what would happen then?

I usually mentally note the last five or six digits of the serial numbers off the £20s, makes it a lot easier to argue

zorber

unfortunately this is standard practice for most supermarkets and yes some customers never their money back either.

Poppy9

Refuse to leave the store if you are absolutely sure they have wrong changed you. There might be a compensating error. If they refuse call the police. Most shops have cameras so they could check those as it might show which compartment of the till the cashier put the money in.

It tickles me that lots of shops have signs up saying "please check your change as mistakes cannot be rectified later" then they ask you to come back the next day if you tell them your change is wrong.

IMO if you have to make a return trip they should reimburse you the cost of your travel for their error.

Freebyman

I didi refuse to leave the store, I think they knew I was serious, in passing I mentioned the police, but I find the best way is being polite. However I only live across the road to Asda so its convenient, I dont feel like going in anymore.

wolfehouse

had the same thing happen to me somewhere else. i think it's fairly common so i've taken to saying 'out of 20' when i hand over the money.

i also stood my ground- gave my telephone number etc and got my change at the time. some places seem to train staff to put your bill on top while counting out change. maybe asda needs to change it's training.

hollydays

If you know you were shortchanged,why do you think they would ring you up and say you owed them the money?I think Asda were just trying to minimise possible fraud here and I think you couldnt expect them to hand out money instantly to everyone who made the same claim.I would have explained to the Manager though,that the problem arose because they cashier was chatting,something they should not do when giving change.

davey4444

As someone said they should be able to spot it on the till cameras. I had a case when I noticed that I hadn't been given my cashback so went in the next day with my receipt and Sainsburys just told me that they would check the till and to come back in 10 mins, sure enough I got my money in the end.

woohoo_postingid

There is no reason why they can't do a till check. The tills are so modern, they can be done very quickly. All they have to do is total up all the cash transactions (done by the computer), count the money in the till (5 mins), remove the float (all tills presumably have the same float) and see if it balances. Simple (one would have thought)

grex9101

woohoo_postingid wrote:

There is no reason why they can't do a till check. The tills are so modern, they can be done very quickly. All they have to do is total up all the cash transactions (done by the computer), count the money in the till (5 mins), remove the float (all tills presumably have the same float) and see if it balances. Simple (one would have thought)

not entirely, you would need to check the EFT (as some people get cashbacks on their debit cards), and the cash float would depend on the change being issued to the till during the day.

But, yeah, essentially still a very simple process...