Electricity Meter Issues - British Gas

thedoke

Hi People, I need some help.

In December 2009 I moved into my very own home for the first time with my fiance. The property is a new build and the electricity supplier was automatically British Gas and stayed with them to keep things easy. As my tariff was on their standard plan, i wanted to change to energy smart so i pay for what i use on a monthly basis.

When i phoned British Gas to change the tariff, they couldn't swap it over because on the national database, my meter was apparently due for an exchange in June 2009. In June 2009 the house was just a pile of rubble in a building site so can't understand how this has happened. British Gas are trying to get this issue sorted with the company that run the database but this has been going on for 3 months now. Does anyone know who runs the national database because apparently i would have the same issue if i was with another supplier.

From looking at my meter, Western Power Distribution installed the meter but do not deal with the problems or the registration of them. I really need help with trying to sort this out faster.

PNPSUKNET

ecoes, however it would be your local distributor that would do the exchange.

Joyful

Has your problem been passed to the Customer Escalation Team? If so they should have a solution by now. Call them again and get an update. If it has not been passed then make sure this happens.

spiro

1) When the meter is due to be exchanged (re-certified) has no impact what so ever on your ability to switch suppliers.
2) The local distributor does not exchange your meter, the meter operator who is appointed by your supplier changes the meter.
3) As meter that has passed its 're-certification date' should have zero impact on changing tariffs with your current supplier.

thedoke

Joyful wrote: »

Has your problem been passed to the Customer Escalation Team? If so they should have a solution by now. Call them again and get an update. If it has not been passed then make sure this happens.

This has been passed to customer escalation team but after speaking to customer support team, it's still being dealt with.

Premier_2

thedoke wrote: »

This has been passed to customer escalation team but after speaking to customer support team, it's still being dealt with.

I'd suggest you escalate it further to Andy Eley, Head of Complaints, by post: British Gas, PO Box 4803, Worthing, BN11 9QT, by phone: 0800 107 0184 or via email: [EMAIL="customercomplaints@britishgas.co.uk"]customercomplaints@britishgas.co.uk[/EMAIL].

Give him a maximum of 8 weeks to resolve the issue else escalate the matter to the Energy Ombudsman by phone: 0845 055 0760, Textphone: 18001 0845 051 1513, via www.energy-ombudsman.org.uk, or by post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF.