Writing to the FOS...Abbey's reply to new template letter a no-goer

knowga

Hello,
I've had a reply from Abbey. And they're telling me to go to the FOS.
I'm currently typing out my FOS complaint but want to add a segment highlighting the Consumer/Bank relationship being unfair ie no choice of bank without charge scheme, when paying by cheque a missed payment doesn't incur a charge of £35, etc

Any ideas what to put?

cheers Gary

Alpine_Star

I would advise that you read this response from the FOS to a complaint using the new arguments - on post #2 http://www.legalbeagles.info/forums/showthread.php?t=20889

Although it was unsuccessful it gives some indication as to how you should tailor your complaint - in particular the use of examples of unfairness ie the bank charging 30 quid for being overdrawn by a fiver etc.

knowga

I will be sending highlighted copies of bank statements, mortgage letters, company letters, credit card statements, CAB letters, etc for supporting evidence.
Anything else anyone recommends?

cheers Gary

gpaul49

hi in the same postion too let usknow how you get on paul.