Belongings left at workplace

omen666

Uncertain wrote: »

The problem here is that many people do not understand the difference between "recorded" and "special delivery" (which includes the concept that used to be know as registered).

Both are "signed for" in that they require a signature on delivery but the compensation levels and the amount of tracking are vastly different.

Providing the firm don't try and change their tune and insist they meant special delivery then you can argue that you have done what was required. At least you have proof that you posted an item to them (although as I said earlier none of these postal services prove what you sent).

This was the reason I asked earlier if the firm have any insurance that covers property in the possession of staff?

Yes I have a email to that effect. I am personally aware that Special Delivery is tracked at every step of the way on the internal system at RM whereas Recorded/Signed for is only tracked at start and finish. I did explain that but she said to send it signed for and I clarified that. Admin officers eh?

jdturk

omen666 wrote: »

Yes I have a email to that effect. I am personally aware that Special Delivery is tracked at every step of the way on the internal system at RM whereas Recorded/Signed for is only tracked at start and finish. I did explain that but she said to send it signed for and I clarified that. Admin officers eh?

In all fairness she could have said throw it as far as you can and it will get to us but ultimately you are responsible for getting the phone back to the company.

terra_ferma

Thank you for the advice.
I reported to Finance, as it was a cheque sent by the company I work for, I hope they've taken action.

custardy

huh??? confused smiley

Uncertain

jdturk wrote: »

In all fairness she could have said throw it as far as you can and it will get to us but ultimately you are responsible for getting the phone back to the company.

No, sorry I don't agree.

If the OP did exactly what the firm asked (and s/he said s/he has proof of this) then the responsibility passes to the firm. The OP will have to make the postal claim as sender but has a strong argument that she only owes the firm £39 - assuming RM pay up.

custardy

Uncertain wrote: »

No, sorry I don't agree.

If the OP did exactly what the firm asked (and s/he said s/he has proof of this) then the responsibility passes to the firm. The OP will have to make the postal claim as sender but has a strong argument that she only owes the firm £39 - assuming RM pay up.

proof they sent something via RD

glossgal

Uncertain wrote: »

No, sorry I don't agree.

If the OP did exactly what the firm asked (and s/he said s/he has proof of this) then the responsibility passes to the firm. The OP will have to make the postal claim as sender but has a strong argument that she only owes the firm £39 - assuming RM pay up.

Lets stop being pedantic and get real-seems obvious to me that the person OP spoke to was pretty clueless about Royal Mail terminology and thought saying 'signed for' was as opposed to 'bunged in the post box'. Why would a company in their position NOT want it sent special delivery? It defies common sense, although I'm struggling to believe anyone would use recorded delivery to send a blackberry anyway!

Anyway, they have duty of care over OPs property if it's been left with them-they must give OP a chance to retrieve it before they dispose of it. If they refuse to give it back and OP can't/won't go down there then you'd have to file a small claim or report it as theft to the police-might be worth saying they've done this to push things along.