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Dell- cracking customer service

Bought a desktop PC ~3 yrs ago from Dell (excellent service then) with a 1 yr warranty. Now I need to re-install the XP OS but have lost the CD; emailed them with case no. etc and as a 1-off act of kindness they're sending a replacement disc (2 yrs out of warranty!).

Thank you Dell, I'll be using you again!! :j

Comments

  • Eydon
    Eydon Posts: 599 Forumite
    Part of the Furniture 500 Posts
    I've found the same. My current Dell PC was in excess of 5 years old, but they still responded to a support request.
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