We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
ACF Car Finance
KIMY
Posts: 417 Forumite
Can someone help me my husband bought a car from ACF Finance and was told PPI was essential to get associated loan. We knew nothing of single Premium payment or GAP and after paying off all payments, realised paid £5563.67 PPI for a £6100 car. I have wrote 3 letters and after sending everything last week to financial Ombudsman today they have offered a mere £1000 what do we do. Asked Ombudsman but they say they are so behind can not look at our details for at least a week.
Dont want to accept can someone advise ?
Dont want to accept can someone advise ?
0
Comments
-
Can someone help me my husband bought a car from ACF Finance and was told PPI was essential to get associated loan. We knew nothing of single Premium payment or GAP and after paying off all payments, realised paid £5563.67 PPI for a £6100 car. I have wrote 3 letters and after sending everything last week to financial Ombudsman today they have offered a mere £1000 what do we do. Asked Ombudsman but they say they are so behind can not look at our details for at least a week.
Dont want to accept can someone advise ?
Hi and welcome.
The Financial ombudsman service are over-run with backlogs of complaints, some if straight forward can take up to 6-8 weeks after your case have been passed on to an adjudicator, but sometimes if the other party does not agree with the adjudicators decision, your case has the opportunity to be moved on to the ombudsman himself.
However, this can take a long time.
Sorry to be the bearer of this news, but some are still waiting over a year to 2 because of the hefty amount of these complaints.
I see you have had an offer, depending if your happy or not to accept this its up to you.
But if your happy just let the FOS know so they can close your file.
Otherwise if this was the final offer response and not happy - you have done the right thing in taking it to the FOS.
If this was not the final response, you could ask them to reconsider and ask for a higher amount for your to consider.
As your case is with the FOS, keep them updated of anything you receive from the business so they know what is what.
Sorry If I have mis read on this, hope this all goes your way for you, fingers crossed.;)The one and only "Dizzy Di"
0 -
Thanks for your help will keep you updated.:A0
-
Good luck KIMY
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.4K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards