Help with graphics

joe134

Hi, The pictures on my laptop have become dark and monochromed.My desktop picture is the same, I have noticed it occuring on several websites, but this time it,s affected my desktop picture and graphic insets, even on this homepage,martins picture.Every thing is clean, just ran malwarebytes full scan, spybot, and avg9 daily, all clear.Any help would be much appreciated.Cheers

exup

There may be two things that have gone wrong.
Either its your graphics card or the screen itself.

Graphics Card - Which is the part of the computer responsible for the image you see on the screen, this may have developed a problem, (in which case it may be a motherboard problem solved either by a repair or replacement laptop)
Or the drivers for the graphic card may need reinstalling or updating.

If its the laptop screen thats at fault then again it may be a repair or replacement (you can get replacement screens for laptops without having to replace the whole laptop).
You can check if its the laptop screen by plugging in an external monitor (or TV) into the video output on the back of your laptop usually a VGA output or S-Video .
What model is the laptop by the way?

joe134

exup wrote: »

There may be two things that have gone wrong.
Either its your graphics card or the screen itself.

Graphics Card - Which is the part of the computer responsible for the image you see on the screen, this may have developed a problem, (in which case it may be a motherboard problem solved either by a repair or replacement laptop)
Or the drivers for the graphic card may need reinstalling or updating.

If its the laptop screen thats at fault then again it may be a repair or replacement (you can get replacement screens for laptops without having to replace the whole laptop).
You can check if its the laptop screen by plugging in an external monitor (or TV) into the video output on the back of your laptop usually a VGA output or S-Video .
What model is the laptop by the way?

Hi,Exup, sorry with delay, couldn,t log back on.I have an acer aspire 5920 laptop. 18 months old.Been on acer website for driver downloads, no idea what I am looking for.They used to have a tech helpline via E-mail. no more.09 number.I do have a extended 3 year warrantee with c/c card hsbc.but would like to get drivers first to see if that helps. can you please advise how?Thanks for reply

exup

http://support.acer-euro.com/drivers/notebook/as_5920.html

try the above link to find the updated drivers for your laptops graphics these should be listed as the VGA drivers (Video Graphics Adaptor) - usually it will download a file which you need to run to install the new drivers. THis will probably require a restart after installation

joe134

exup wrote: »

http://support.acer-euro.com/drivers/notebook/as_5920.html

try the above link to find the updated drivers for your laptops graphics these should be listed as the VGA drivers (Video Graphics Adaptor) - usually it will download a file which you need to run to install the new drivers. THis will probably require a restart after installation

Thanks exup, much appreciated, will do

joe134

exup wrote: »

http://support.acer-euro.com/drivers/notebook/as_5920.html

try the above link to find the updated drivers for your laptops graphics these should be listed as the VGA drivers (Video Graphics Adaptor) - usually it will download a file which you need to run to install the new drivers. THis will probably require a restart after installation

Hi exup, sorry to be a pain. On the downloads there are 2 vga ,s available for different types of card I presume.Must have service pack 1, I have service pack 2 so presume 1 is included? How do I find the vga I have on my machine? so I download the right one.cheers

-TangleFoot-

joe134 wrote: »

How do I find the vga I have on my machine? so I download the right one.cheers

Open the Device Manager and look under Display adapters.

joe134

-TangleFoot- wrote: »

Open the Device Manager and look under Display adapters.

Hi TangleFoot, done that, got "Mobile Intel (R) 965 express chipset family, then can double click on it and get update.Is this the one I require? I can rollback.Cheers

-TangleFoot-

joe134 wrote: »

Is this the one I require?

That's the name of your graphics card, yes. To obtain the correct driver for it visit acer.co.uk, select Service & Support followed by Driver Download and identify your system. Finally, select the specific version of Windows you are using from the box labelled Operating System.

joe134

-TangleFoot- wrote: »

That's the name of your graphics card, yes. To obtain the correct driver for it visit acer.co.uk, select Service & Support followed by Driver Download and identify your system. Finally, select the specific version of Windows you are using from the box labelled Operating System.

Thanks very much.Appreciate all the help.