BT Puzzle

lemonskinny

Hi

I decided to check that I am still on the cheapest/most basic BT calling plan: Unlimited Weekend Plan.

I prefer this plan because I've always believed that there is no lock-in/minimum contract to this plan.

I am still on it, but there is a contradiction between what it says on my calling plan page, and what it says when i click on "Learn more".

Can anyone explain?!

Heinz

Simples.

You're tied to a 12 month contract for the calling plan unless you upgrade.

lemonskinny

Hi Heinz
Thanks for your reply.

I've been searching around the BT site and I don't think that's it:



Apparently the calling plan does indeed have no minimum contract;
however, the rental does have a minimum 12 month contract if you're a new customer/home mover, etc.

I'm not a new customer - been with BT for years, so I don't know why they've locked me into rental for a year. The only thing I can think of that may have triggered them to treat me as a new customer is that I chose to alter my payment method to paying by whole bill direct debit. Would they really regard such a change as me beginning a new contract with them?! I did it online in seconds after last quarter's bill, and I'm pretty sure there was no mention of a contract starting.

Anyway, as far as i can tell (if I've understood this correctly), I'm not on a renewable contract with them - and that was the main thing that was worrying me.

lemonskinny

p.s.
but as i am locked into the rental for 12 months then i am in effect locked into the calling plan, too, i guess - apart from an upgrade, as you say.
so what you said is true in as much as it all boils down to the same!

Searcher2

I'd fire off a question to them asking why your calling plan says "on a 12 month minimum term".

I just moved off the 12 month evenings and weekends contract to the Unlimited Weekend Plan and online it says

"Unlimited UK* Weekend calls from midnight on Friday to midnight on Sunday. All you pay is line rental." and next to it £11.54

So I'd get them to sort it out.

BT_company_representative

Hi lemonskinny
I can take a look at your account to see what package you are currently on, if you look into our profile section you will find our contact information. Please send your account details and forum username and I will gladly check this for you.

Regards David

ACDeag

It has been like this for ages on the BT site, all part of their confusion marketing. It allows the call centre to say anything and not be wrong.

Just being sarcastic, but it would not surprise me.