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Buyer wants to return item they haven't paid for!

I sold an item on a buy it now listing last night and checked this morning - I have a return item case for it!
The buyer said they've changed their mind. I'm unsure of what to do because I've never had this sort of thing happem to me before.
Any advice on what to do?

Just checked around and the reason they've "changed their mind" is because they've got one of the same items for cheaper.

Comments

  • soolin
    soolin Posts: 75,054 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Business sellers are obliged to take returns for any reason. However, there is nothing at all to stop you opening a full NPB dispute on day 4 on this one and striking them on day 8.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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