Customer service (or lack of)

lawrat

same here. as much as i wanna tell a rude customer to shove it i end up remaining polite and give em a nice smile.

Or if I'm really boiling I'll say absolutely nothing because I can't guarantee what will come out of my mouth if opened. I get customers calling me rude, if only they knew what the alternative would be.

If you can't say nothing nice its sometimes better to say nothing at all.

trafalgar_2

Well at least we were all brought up properly
And even though you really want to tell them where to get off, we deserve a pat on the back for rising above it ;D ;D ;D

Still gonna ask for 10% off next time service is rubbish ;D ;D ;D ;D

Crayola_3

i once popped into sainsburys on my way to work to purchase 24 cans of soft drinks (2 boxes of 12).
i used one of the little trolleys (handy shoppers).
i also picked up a sandwich..

they only had 2 people on the main checkouts and had 2 "basket only" tils open

it was 9am and there was huge queues for the main checkouts so i approached the "basket only" tils - the assistants were having a right little banter....

one of them looked at me as if i had crashed into her brand new car - and said it was "baskets only", and then continued her conversation.

i said that i only had 3 items but they were heavy - hence using a trolley - she still refused to serve me !!!

i wrote a complaint to the manager as soon as i got to work - and got an apology within 3 days - and £20 worth of vouchers

;D

ED

Nice one, crayola. :-)

On future visits to the shop, did you notice if the reluctant till staffer had become better trained, better at customer relations?

trafalgar_2

Well done Crayola on getting compensated ;D ;D ;D

leosayer39

Hi all,

Hi scheming_gypsy

S***** Sports maybe?

Leo

Crayola_3

come to think of it - i havent seen her since

:-X

trafalgar_2

come to think of it - i havent seen her since

:-X

Result then ;D
She's probably been moved to customer service ;D ;D

scheming_gypsy

Hi all,

Hi scheming_gypsy

S***** Sports maybe?

Leo  :)  :)

Last time i was in one of their shops somebody had stolen one of the walkie talkies and kept calling fake shoplifters in different parts of the shop and insulting the manager.

It was actually Jack Daniels Sports....

elfmay

Last time i was in one of their shops somebody had stolen one of the walkie talkies and kept calling fake shoplifters in different parts of the shop and insulting the manager.

It was actually Jack Daniels Sports....

when i read your earlier post thought it had to be
them! >:( was there at one of there stores at the weekend - hopeless- asked for trainers for son in a size 6 reply- dont do them in a 6 , 'this is a 6' reply- got none left, 'but this is a 6' reply- we've got none left??????? exasperated i dared ask for the one that was the other half to the one i had in my hand? roll of the eyes & a huff from the doziest girl i have ever had the displeasure to meet almost resulted in me being on the 10 o'clock news! while my poor son ran for the exit (waiting for the fireworks) i calmly (honest) dropped (ok threw) the £200 worth of clothes i had draped over my arm on the floor stepped over them and walked out.
The 'assistant'? actually had the audacity to shout 'er yeah can't leave them there'
total loss to JD this wkend @£700 just by moaning to a few relatives. ::)