santander graaaawwwww

jake190983

hi i have a santander account and i called them on the phone today to talk about some more of many bank charges they want to charge me it comes from 2 d/d that were setup on my account that were canceled over 6 weeks ago i asked them why they still were taken out of my account i am on a low income and cant keep paying the charges when mistakes are made on there part also i went in branch and asked for help and i was told sorry there is nothing that can be done so after having someone be a total !!!! on the phone now i had this in branch i then asked if i can close my account down due to the whole joke of a bank they are and they say because i am 25 pound over drawn that they caused may i add i cant close my account i am finding it really stressful please can someone give me advise

thanx

onlypaddy

For people who like the pauses in life, lets add some punctuation...

jake190983 wrote: »

hi

i have a santander account and i called them on the phone today to talk about some more of many bank charges. they want to charge me - it comes from 2 d/d that were set up on my account, that were canceled over 6 weeks ago.

i asked them why they still were taken out of my account - i am on a low income and cant keep paying the charges when mistakes are made on there part. also i went in branch and asked for help and i was told "sorry there is nothing that can be done"

so after having someone be a total !!!! on the phone now i had this in branch. i then asked if i can close my account down due to the whole joke of a bank they are and they say because i am 25 pound over drawn that they caused may i add i cant close my account i am finding it really stressful please can someone give me advise

thanx

you are overdrawn yet expect them to close the account? You have to pay it off first....

as for the direct debits that werent cancelled - it is possible the companies set them up again. contact the companies and find out. If it was the banks fault (which is very possible. this is santander after all), follow the complaints procedure - written complaint, sent by registered post.

this will likely take some time, so best course of action is to pay the account into credit to avoid more charges.

davidhenson1

I have been with Abbey/Santander now for over 4 years and have had several charges. MY advice would be to speak to somebody in India. Well technically the call centre and its best to call after 8pm. The reason for this is that they seem to have more ability to waive charges for you. In my experience if you say you have cancelled a direct debit and yet the money still left the account, complain and state that you cancelled it and now you have been charged for it. Be cheeky and say is there anyway in which you can reverse some of the charges. If you keep pusing it, they tend to reverse 2 charges in a 6 month to 12 month period. So maybe a good idea to do it now and put you back in credit plus some!

Hope this helps