Specal Delivery - Is this Correct

luckymoneysaver

Morning all

I sent an item special delivery on monday at 9.30 am..i have the receipt here and it says

Special D by 1...meaning i presume by 1pm next day and not 9am....i didnt specify times at the counter, i just asked for special delivery..it cost me £4.95 to post.

I have tried to track it as i am sure it should have arrived by now...it says

'Your item has reached the delivery office and is out for delivery.
We can confirm that your item left the delivery office this morning and should arrive shortly if it hasn't been delivered already.'

Am i not correct in saying that it should have arrived by now..if so, how to i go about applying for a refund?

Thanks for the responses. :beer:

soolin

Phone Royal Mail, hold on until you can get to talk to a real person and get them to check for you. Special is usually reliable, it only failed for me once (item arrived but never updated past 'out for delivery'). It should have shown as delivered by 1pm on Tuesday so it is now very late.

custardy

its out on delivery
the SD items need to be confirmed by a certain time but its after 1pm
remember if they are not using PDA's then it wont update in real time

edit: oh yeah its Friday today
as Soolin says contact CS
looks like someone didn't confirm their deliveries in the office

cyberbob

soolin wrote: »

Phone Royal Mail, hold on until you can get to talk to a real person and get them to check for you. Special is usually reliable, it only failed for me once (item arrived but never updated past 'out for delivery'). It should have shown as delivered by 1pm on Tuesday so it is now very late.

This may not apply but if your sending off the UK mainland NI, Scottish Islands Isle of Wight etc SD is not guaranteed for 1pm only before 5pm

mum2one

Hope its turned up by now, it could be that they tried to deliever it and the person wasn't in, they would leave a card and then you'd have to wait for the person to collect it from the sorting office.

sounds daft but you've done the best thing as you've covered every avenue and it can be covered. xx

soolin

cyberbob wrote: »

This may not apply but if your sending off the UK mainland NI, Scottish Islands Isle of Wight etc SD is not guaranteed for 1pm only before 5pm

Is it still next day though as my PO tells me special takes two days to these outlying places?

luckymoneysaver

Hi..thanks for all the responses...after a laborious conversation with a machine, i got thought to a human.

She says that it is currently in the system and that no signature has been received for the item, or tried to be obtained as of yet.

I have been given reference numbers etc. and an investigation will be carried out.

I am able to apply for a refund..( can this be done online or do i have to hunt down a form from the PO does anyone know ??) thanks

I shall see what happens next

soolin

mum2one wrote: »

Hope its turned up by now, it could be that they tried to deliever it and the person wasn't in, they would leave a card and then you'd have to wait for the person to collect it from the sorting office.

sounds daft but you've done the best thing as you've covered every avenue and it can be covered. xx

Not necessarily, without proof of delivery and a signature (if over £150) the buyer will win a paypal chargeback.

luckymoneysaver wrote: »

Hi..thanks for all the responses...after a laborious conversation with a machine, i got thought to a human.

She says that it is currently in the system and that no signature has been received for the item, or tried to be obtained as of yet.

I have been given reference numbers etc. and an investigation will be carried out.

I am able to apply for a refund..( can this be done online or do i have to hunt down a form from the PO does anyone know ??) thanks

I shall see what happens next

There is only one standard RM claim form and it barely fits all the things you can claim for, so you'll struggle to make it fit. However ask at a PO for the standard PO claim form. However, don't claim for loss of postage yet, making sure th eparcel actually arrives is much more important, if it fails to arrive then you'll need the claim form to do a full claim for loss.

luckymoneysaver

Thanks sooling It says on the Royal Mail site that i can apply up to 3 months after posting, and the amount varies on the delay. Extra £5 for 24hrs after guaranteed time + £10 if additional 7 days late.

But a claim for lost post has to be within 14 days...i will wait a bit longer.

What shall i say to the buyer..They have not contacted me, which i think is a bit unusual.. shall i just say that i have tried to track/phone etc..i dont want to refund..how long should they be waiting??
thanks

soolin

luckymoneysaver wrote: »

Thanks sooling It says on the Royal Mail site that i can apply up to 3 months after posting, and the amount varies on the delay. Extra £5 for 24hrs after guaranteed time + £10 if additional 7 days late.

But a claim for lost post has to be within 14 days...i will wait a bit longer.

What shall i say to the buyer..They have not contacted me, which i think is a bit unusual.. shall i just say that i have tried to track/phone etc..i dont want to refund..how long should they be waiting??
thanks

Custardy is best pleaced to advise you, but I believe even special delivery can't be claimed for loss until after 15 working days.

custardy

luckymoneysaver wrote: »

Thanks sooling It says on the Royal Mail site that i can apply up to 3 months after posting, and the amount varies on the delay. Extra £5 for 24hrs after guaranteed time + £10 if additional 7 days late.

But a claim for lost post has to be within 14 days...i will wait a bit longer.

What shall i say to the buyer..They have not contacted me, which i think is a bit unusual.. shall i just say that i have tried to track/phone etc..i dont want to refund..how long should they be waiting??
thanks

TBH its more than likely been delivered and its human error or a software crash at the delivery office
with the (very) old guns if they crash before oyu confirm an item but after it is out on delivery thats it
you have no way of recovering that data to confirm it as delivered