T-Mobile - Mobile Broadband Contract Help

youngmcc

I took out a 12 month mobile broadband contract back in September 2008. I used this for work for the first few months and then never used it again.

I would have called up at somepoint last year (not sure when) to cancel.

This year, I have noticed the money was still coming out my account so I cancelled the direct debit.

I have recently been knocked back for numerous credit cards and couldnt understand why. I paid for a credit report and it turns out I have bad credit with T-Mobile.

They are showing as the last 3 months as missed payments and are still showing my account as active.

I am arguing that they are due me money, however, they are arguing that they are not closing the account until they receive the money they claim I am due them.

Does anyone have any advice or a copy of the T-Mobiles contract from 2008.

I no longer live at the address I signed up at so have not been getting any letters to say that I have missed payments etc.

Thanks

matty538

So you couldve cancelled in august 2009 its now march 2010. If someone was taking money from my account for 7 months Id want to know why.
It would seem obvious after a month that something was wrong, and Id have rung up to sort the situation.
You cant just cancel the direct debit and forget about it, its a contract and you need to abide by it, which means 1 months notice.
You shouldve rung up to question what was happening, if you didnt inform T mobile you were moving you can hardly blame them for not getting the letters.
Either way your going to have to pay for the rental now, the best you can hope for is that they remove the default if thats the problem, an take it as a lesson learnt.
sorry

Esqui

You also should keep T-Mobile up to date with your current address. I think that will be in the contract.

Cancel the contract now, and just put it down to "one of those things". Cancelling the direct debit will only cancel payment, not the contract, as you've found out.

daedana

Sounds crazy and I feel your pain in this one. Though you should take the attitude that sometimes you just have to spell the simplest things to get them done. It's really bad thing to expect something, even though it should be obvious.

I_know_my_ABC_and_my_CMYK

I can never understand how a debit can be taken from an account monthly and not be noticed?!?!

Beast

Seems fairly simple and T-Mobile are in the right. You just need to cancel the contract in the proper way, settle your bill and chalk it up as a lesson.

d123

youngmcc wrote: »

I would have called up at somepoint last year (not sure when) to cancel.

That doesnt sound very definitive or credible, if you phoned to give notice surely you would have kept a record of date and time you called and who you spoke to?

How can you think anyone will be sympathetic to "I would have called up ...... not sure when", when you are cancelling a legal contract where messing up the cancellation will have an adverse effect on your credit file (as has happened).

Unfortunately you need to take responsibility for the mistakes you have made, sort the issue with T-Mobile and pay them, speak to a manager or their collections department in a reasonable way and perhaps they will remove the default.