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Need advice on Easyjet

Easyjet have just informed me via email that my 8 Aug flight is cancelled. I have a return flight 3 days later so it's a pain. Shouldn't I be compensated in some way?? Thanks for all posts folks :) This is what they say:
Dear Customer

Flight cancellation and Notification of Rights under EC Regulation No
261/2004 (as required be Article 14.2)

We regret to advise you that for operational reasons we have had to
cancel the flight or flights detailed below.

Booking reference:EBRRRQ4

Cancelled flights: > Tuesday 8 August, flight 165: London Luton to
Belfast Intl; departs 11:35; arrives 12:55 CANCELLED



We would like to apologise for the inconvenience this causes you.

We would like to offer you one of the following options (which is in
accordance with our obligations under EC Regulation 261/2004).


Re-routing with easyJet on an alternative flight at your convenience
(within one calendar month of the original date of travel) and subject
to availability.

To re-route, please visit the easyJet.com website, follow the link to
"My easyJet.com",
and log in with the email address and password used to make the
original booking.
Click "Amend" and follow the on-screen instructions to change your
flight details free of charge.


OR


A full refund

Should you decide not to travel, we will refund the fare paid for the
journey not made
(and for the journey made where the flight no longer serves the purpose
of the original travel plan).
The refund will include all taxes, charges, and credit card fees paid
to easyJet at the time of booking.
To claim a refund, please call our customer services department between
9am and 5pm, Monday to Friday.

in the UK, 0871 244 2399 (Calls charged at 10p per minute within UK).
in Spain, 90 229 9992
in Switzerland, 0848 888 222
in the Netherlands, 0900 265 8020(calls cost 0.15 ? per minute; calls
from mobiles and other networks may cost more)
in France, 0826 10 26 11 (calls cost 0.15 ? per minute; calls from
mobiles and other networks may cost more)
in Greece, 210 353 0300
in Germany, 01805 029 292 (calls cost 0.12 ? per minute; calls from
mobiles and other networks may cost more)
in Italy, 848 887766
in Denmark, 7012 4321
in Portugal, 808 204 204
in Republic of Ireland 1890 923 922

If you are calling from a country not listed above, you can call us on
0044 870 6 000 000.

Once again, please allow us to apologise for the inconvenience caused.
We hope that this experience will not deter you from choosing easyJet
in the future.


Yours faithfully

easyJet Customer Services Team

In the event that you are not happy in any way, in the first instance
please contact any representative of easyJet.
If your issue still remains unresolved, please contact the Air
Transport Users Council: CAA House, Kingsway, London WC2B 6TE or via their
website: https://www.auc.org.uk

Comments

  • plane_boy2000
    plane_boy2000 Posts: 1,482 Forumite
    I doubt it - thats what low cost is all about, althoughthey are offering to refund both your flights - not justthe outbound -

    "Should you decide not to travel, we will refund the fare paid for the
    journey not made
    (and for the journey made where the flight no longer serves the purpose
    of the original travel plan).
    "
This discussion has been closed.
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