EDF switched my gas when i only wanted elec

smokemon

i phoned EDF last year(oct) to switch my prepayment elec from BGas to EDF.
Near the end of 09 i got a letter from EDF stating that i owed £160 in gas.....i belled EDF and they said i had agreed to have my gas and elec from EDF..I argued the case and asked for them to listen to phone call again as i know i only wanted the elec changed over from Bgas.
i recevied a letter today saying they had now received a report of the call.

It says that i was advised of both elec and gas tarriffs and the benefits of direct debit,i advised i didnt want DD...then i was supposed to have asked for confirmation of which type of tariff i would have to pay for the gas..the agent confirmed the standard tariff to which i was supposed to have accepted

when i looked out the letter of confirmation it says that i was going to be getting gas and elec from edf...both prepayment.....now i dont have prepayment gas..only elec....so if i did accept agreement then why didnt they come to my house and fit prepayment gas meter....i know i would never have prepayment gas...iam very happy with my quartely billing...HELP

markharding557

Tell your gas supplier(not edf)and tell them there has been an erroneous transfer they then should sort it out

smokemon

markharding557 wrote: »

Tell your gas supplier(not edf)and tell them there has been an erroneous transfer they then should sort it out

i did phone Bgas and they opened a new account for me and will supply my gas again from 23 march
iam currently waiting on a call any time now from edf about the letter they sent today..If i asked for a copy of the phone call from edf will i be able to get that?

markharding557

I don't know.
The best way of recording all correspondence is to write and send it by recorded delivery.
you need to keep a copy yourself of course.