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Who do I owe money to - Lender or CCA?

To cut a long story short, I received a letter one day from a debt collection agency saying they have been instructed to collect the debt by a lender (one that I acknowledge exists etc).

But then, four days later, I received a letter from the lender itself in response to my request for a copy of the credit agreement and where they acknowledged my statutory fee of £1 paid in (a token payment)... so.... who am I dealing with?
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Comments

  • DGJsaver
    DGJsaver Posts: 2,777 Forumite
    Could it be the `in house ` DCA...
    who is the debt with ? and whats the name of the DCA ?
  • alenax
    alenax Posts: 303 Forumite
    DGJsaver wrote: »
    Could it be the `in house ` DCA...
    who is the debt with ? and whats the name of the DCA ?

    The debt is to Creation (a store card) and the DCA is called Clarity.
  • DGJsaver
    DGJsaver Posts: 2,777 Forumite
    hmm , sorry mate , dont recognise those , hopefully someone else will be along shortly , although if the OC had sold the debt to a DCA then you should have receieved an NOA ?
  • alenax
    alenax Posts: 303 Forumite
    DGJsaver wrote: »
    hmm , sorry mate , dont recognise those , hopefully someone else will be along shortly , although if the OC had sold the debt to a DCA then you should have receieved an NOA ?

    What's an NOA? Sorry :D Notice of....
  • DGJsaver
    DGJsaver Posts: 2,777 Forumite
    Assignment mate....
  • alenax
    alenax Posts: 303 Forumite
    Oh... nope, pretty sure I haven't had one... the one from Clarity is called Notification of Instruction apparently. Is that the same thing? If it is, then it was still dated several days BEFORE Creation sent me a letter acknowledging my payment etc.
  • WASHER
    WASHER Posts: 1,347 Forumite
    Creation? Store card or credit card?

    If you look on the statement who is the card actually issued by? i.e. MBNA etc
  • St0lli
    St0lli Posts: 594 Forumite
    Part of the Furniture
    edited 3 March 2010 at 2:24PM
    I had Clarity chasing me about my Citicard debt. I still hadn't received the CCA from Citicard so sent one of Never In Doubts 'in dispute' letters and Clarity wrote back to say thanks for letting them know and they had passed it back to Citicard. Have a look on the unenforceability thread and it will show you which letter to send.
    Good luck
    Light Bulb Moment 4th January 2009 :eek:
    Started DMP 1st April 2009 :A
    DMP mutual support thread member: 267 :j
  • alenax
    alenax Posts: 303 Forumite
    WASHER wrote: »
    Creation? Store card or credit card?

    If you look on the statement who is the card actually issued by? i.e. MBNA etc

    It's a store card. The card is issued by Duet (I think?). I don't mind making token payments or paying bit by bit back when I have money but it's confusing because of the dates on the letters and while the DCA are demanding payment, the store card company are still acknowledging payment received and didn't mention anything about the DCA.
  • St0lli
    St0lli Posts: 594 Forumite
    Part of the Furniture
    Light Bulb Moment 4th January 2009 :eek:
    Started DMP 1st April 2009 :A
    DMP mutual support thread member: 267 :j
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