DSR Madness

TILER

Hi

Not a user but oftern float around on the sidelines.

I have a customer who ordered off my site and after receiving the item took advantage of the DSR 7 day return policy. Fair enoiugh but when I said he would need to return it at his cost he said that there were other items like mine available at cheaper prices and he was open to negotiation. :mad::mad:

DSR was put into being as people didnt have the opotunity to examin and check out products when internet selling, surely by offering to negotiate he has completed any checks...............??


Steve

Hintza

Of course he has. Why didn't he buy it cheaper?

Stick to your guns here and if it doesn't come back as it was posted or he has damaged it refuse his refund.

Don't enter into any further discussion and just say you will refund upon satisfactory return.

cyberbob

You do know that DSRs they don't have to return the item within 7 days they just have to inform you in writing (email counts) that they wish to return it

TILER

But he says he will return it unless I negotiate on price, this is surely not within DSR, it cant be used as a bartering tool ?????????

Steve

Amistoso_2

remember he has to pay for the return postage to you so remind him the other price may not be so cheap when he takes that into acount. If he's still being a wide git tell him to go buy it from the cheaper place as his kind of custom is unwelcome...

bap98189

The DSR's were not meant to be used as a bartering tool, but nothing he is doing is illegal, he is just taking advantage of the regulations. Unortunately trading online comes with risks attached.

It's the same with the credit card system. If someone contacts their bank and says they did not buy a product, unless the retailler has proof of delivery to the registered cardholder's address, the bank will issue the chargeback and refuse to investigate it. We do a lot of business online and if we sent out every package on a signed for service we would have very few customers because people are not willing to pay for it. We know that a certain percentage of customers will take advantage of this and have to factor this dishonesty into our prices. Luckily the vast majority of customers who order things from us are honest, but the loophole exists for them to get free stuff if they are dishonest.

TILER

This is just crazy

.

bap98189

It may seem crazy, but this is one of the risks of trading online. Is it moral - no, but it is not illegal. My advice to you would be to get the stuff back and refuse to sell anything to this individual again. That said, this is a moneysaving site, perhaps if he has a good success rate, his tactics are to be applauded as a method of saving money.

bitemebankers

bap98189 wrote: »

It may seem crazy, but this is one of the risks of trading online. Is it moral - no, but it is not illegal. My advice to you would be to get the stuff back and refuse to sell anything to this individual again. That said, this is a moneysaving site, perhaps if he has a good success rate, his tactics are to be applauded as a method of saving money.

It wouldn't be a very good money-saving tactic (as well as being fraudulent).

The DSR does (perversely) state that retailers are not supposed to use the refund as leverage to get the buyer to return goods. But, if the buyer does fail to return the goods, there's nothing to stop the retailer suing the buyer and adding on their costs in doing so. Alternatively they could report the matter to the police, in which case it might be come a criminal matter.

Mankysteve

Tell him that he/she has got 7 days from receipt of the item remaining days to confirm he/she is returning it, no negations just simply as that.

bap98189

bitemebankers wrote: »

It wouldn't be a very good money-saving tactic (as well as being fraudulent).

Is it fraudulent? Morally it is down the toilet, round the U-bend, and halfway across the North Sea, but it's not illegal surely. You are entitled to return the goods for a refund. This will cost the retailer money as they have to bear the cost of the original postage plus all the charges associated with credit card transaction fees. You tell the retailler you are not happy with the goods, but will make do if you get 5% off. The risk to you is that the retailler says no and you have to stump up the postage to actually send them back (which frankly I would hope they would do on principle) but if you do so both parties are out of pocket.

I'm not advocating this by the way, just suggesting it is probably not illegal.