Currys - Not honouring offered warranty

richardvc

I need your help.

We have recently (Feb 14th) purchased an AEG washer/dryer on Currys website which offered a 5 year warranty on the webpage.

Lo and behold, when I went to register the machine online with AEG it only gave us a 12 month warranty.

So I contacted Currys and they are now saying that it was an AEG offer that has expired (last year actually !) and I should take it up with AEG directly.

That is where we are at - I am spitting feathers as this was the very reason we purchased it and now I am being fobbed off.

Any advice anyone can offer ? We haven't got a copy of the webpage unfortunately as you expect these companies to honour what they offer - but I am damned if I am letting this drop.

Looking forward to your help and advice.

Hintza

What have you got in writing?

Esqui

http://currys.pan.e-merchant.com/grafx/gb/uk/promotions/pdf/aeg_5yr.pdf

This help?

richardvc

Esqui - what a star !! Where did you produce that from ??

Currys haven't got a clue !!

Esqui

It's a link on the webpage.

I have to agree though, most of my colleagues wouldn't know where to find it either!!

richardvc

Esqui - I didn't realise that you worked for Currys.

Thank you for restoring my faith - why don't your colleagues react / work the same as you.

In email communications lasting two weeks, this was as far as I had got being told that this promotion ran from Aug to Dec 2009 - which is clearly untrue. What's the point of having customer service staff ?

If I didn't use this website, I would never been able to prove otherwise and would have missed out on the very reason we bought the washer / dryer. It gets very depressing having to fight for your rights at every turn.

Esqui - once again, thank you very much.
Ps I did put on my original email to Currys how good the delivery guys were too !

BTW, do you work in HH ? A relation of my other half works for them in HH !

Esqui

richardvc wrote: »

Thank you for restoring my faith - why don't your colleagues react / work the same as you.

They're not sad enough to spend hours searching through our intranet

In email communications lasting two weeks, this was as far as I had got being told that this promotion ran from Aug to Dec 2009 - which is clearly untrue. What's the point of having customer service staff ?

There have been about 3 'waves' of the AEG warranty promotion. One lasted till August, one till December, and the next one started back up..till May, possibly (not sure).

Esqui - once again, thank you very much.

BTW, do you work in HH ? A relation of my other half works for them in HH !

No, but I'm part of the staff panel, so I go up to head office every so often.