HELP! Upstairs neighbour - water leaking into flat - won't answer door or notes HELP!

macman

But even if the police do attend, they won't fix her overflow for her.

The_Plush_Doormat

macman wrote: »

But even if the police do attend, they won't fix her overflow for her.

No, but at least they can speak to her and alert her of the problem. GoldenJill can't even contact the woman. She won't answer the door. It might not work, but it's worth a try.

diable

Plug the pipe with something and once she has water coming into her flat then she will do something about it. Make sure it can be easily removed ;p

andy111

lee5768 wrote: »

the water board won't do a thing this is an internal problem and there responsibility
ends where the pipe enters your home

they would not cut off her water as the only response it would elicit would be
legal action taken against them

this problem should be directed toward the landlord or who maintains the part of the building thats not flats hall ways and such there has to be someone

or wait grab her in the street and give her a good shake LOL

Err, yes the water company will do exactly as I stated.
Exactly the same problem occurred for me last year.
The flat owner is resposible for her overflows and to prevent damage to adjacent properties.
Call your water company and follow their direction.

lee5768

The_Plush_Doormat wrote: »

The water board may be well be interested in that she is wasting water by not fixing the overflow. Give them a ring - they will either say sorry nowt to do with us, or, with luck, they will deal with it.

If all else fails, I would go with your idea of telling the police a porky or two and put on the concerned neighbour act - blah, blah, woman on her own, no answer, worried like crazy as to her health (as if )

Good luck

yeah wasting water she is paying for isn't a crime

is like leaving a light on power company's wouldn't be interested.

view

Hi, thanks again for the answers.

A few things.. .we are in Scotland, not sure if different to England?

Where someone said this problem should be directed toward the landlord or who maintains the part of the building thats not flats hall ways and such there has to be someone

Wrong - she is the landlord (owner) and there is no one who maintains the flats hallways - per my first original post if something needs fixing one of us (usually us or one other neighbour) gets quotes and badgers for money from the others (they agree first to the tradesmen of course!)

I think I will ring the Waterboard just to see what they say.

Had some free advice from a Scottish lawyer - they say that I need to contact the Council as they can investigate via Environmental side of things...

If we plugged it up, the water will have to go somewhere... which will eventually lead to our house below!

Thanks for all the comments and advice - muchly appreciated.

diable

The water is coming in anyway but at least she will be inconvenienced and wet ;p

lee5768

andy111 wrote: »

Err, yes the water company will do exactly as I stated.
Exactly the same problem occurred for me last year.
The flat owner is resposible for her overflows and to prevent damage to adjacent properties.
Call your water company and follow their direction.

taken from united utillites website in short once you cross the the property boundary
EVEN the main supply pipe is your responsibility so why would they care about an overflow pipe

What is my responsibility with regard to water supply pipes?


You are responsible for the supply pipe from the boundary of the street to inside your home, and for the plumbing in your home. Your pipe might cross your neighbour's land. If you have a problem with your pipes and plumbing, you should contact your local plumber.


What are you responsible for?
• You are solely responsible for the repair of any leaks on your supply pipe
• If the leak is on a supply pipe that is running through a neighbour’s property
that is not supplied from this pipe:
– Where the supply pipe is accessible your neighbour must provide you with
access to enable the repair to be completed at your cost.
– If the leak is not readily accessible or is in breach of the Water Supply (Water
Fittings) Regulations 1999, then the neighbour must remedy the contravention
at his cost.

lee5768

GoldenJill wrote: »

Hi, thanks again for the answers.

A few things.. .we are in Scotland, not sure if different to England?

Where someone said this problem should be directed toward the landlord or who maintains the part of the building thats not flats hall ways and such there has to be someone

Wrong - she is the landlord (owner) and there is no one who maintains the flats hallways - per my first original post if something needs fixing one of us (usually us or one other neighbour) gets quotes and badgers for money from the others (they agree first to the tradesmen of course!)

I think I will ring the Waterboard just to see what they say.

Had some free advice from a Scottish lawyer - they say that I need to contact the Council as they can investigate via Environmental side of things...

If we plugged it up, the water will have to go somewhere... which will eventually lead to our house below!

Thanks for all the comments and advice - muchly appreciated.

admittedly I was side tracked and never read all your post ....mybad

andy111

lee5768 wrote: »

taken from united utillites website in short once you cross the the property boundary
EVEN the main supply pipe is your responsibility so why would they care about an overflow pipe

What is my responsibility with regard to water supply pipes?


You are responsible for the supply pipe from the boundary of the street to inside your home, and for the plumbing in your home. Your pipe might cross your neighbour's land. If you have a problem with your pipes and plumbing, you should contact your local plumber.


What are you responsible for?
• You are solely responsible for the repair of any leaks on your supply pipe
• If the leak is on a supply pipe that is running through a neighbour’s property
that is not supplied from this pipe:
– Where the supply pipe is accessible your neighbour must provide you with
access to enable the repair to be completed at your cost.
– If the leak is not readily accessible or is in breach of the Water Supply (Water
Fittings) Regulations 1999, then the neighbour must remedy the contravention
at his cost.

Assuming the water companies in Scotland act similarly to those in England this is what will happen if the OP ever gets around to ringing them;

Under the water wastage industry act 1999 all water companies have a responsibility to prevent wastage, and as stated in my earlier post they have to take it seriously.
An employee will come to the address, he will issue a notice to repair to the above flat and depending on the co-operation or otherwise things will develop from there.

To lee5768;

I find it impossible to believe that anyone could think that an overflow could be left to damage other properties and no one have any control over that supply; common sense alone would dictate that the company have ultimate control of their own product.

As earlier stated this happened to me last year and I finally showed the employee where to externally turn off the supply after a couple of days.

If you do not believe my posts and need to confirm just phone your own water company now and state the above scenario is happening to a friend and what is the procedure and likely outcome; I'm sure they will explain the procedure.