Un-wanted debit card insurance..help!!

Abzster · 1 March 2010 at 5:39PM

At some point a long time ago my partner must of signed for insurance on his card. The bank say they have no way of giving us details of this company who debit his account every year. He can't cancel the standing order because according to the bank it's something he has to contact the company about. It's a company that uses my partners bank's logo so how can they not know who it is?! We have no paper work with the companys details to cancel it ourselves. The irony is that if my partner does at some point need to claim on this insurance that he is paying for, we couldnt anyway!!! I think it's outrageous and we desperately need some advice.:mad:

cifpower · 1 March 2010 at 5:41PM

Is it insurance to cover your payments if you are ill or card protection in case you lose your wallet?

Abzster · 1 March 2010 at 5:48PM

Hmmmm...as far as i know it's just general card protection?....that's the thing, we have no idea. No body can tell us anything because the bank cant even tell us who it is thats taking money out of my partners account...sorry for my ignorance but i am @ work and not at home with the mentioned partner!!!

cifpower · 1 March 2010 at 5:51PM

Is the insurance paid every month as a percentage of your balance and shown on your statement or is it just paid once a year?

Abzster · 1 March 2010 at 5:56PM

I am just talking to him now....and it's his debit card on a yearly basis....as to what protection we do not know.....

cifpower · 1 March 2010 at 5:57PM

Sounds like card protection from either CPP or Sentinel

Abzster · 1 March 2010 at 5:59PM

ahhhhh.....thanku.....so how on earth would we find this out? or more to the point get any contact details?!

cifpower · 1 March 2010 at 6:02PM

Just contact both of the companies to see if they have record of you. Phone numbers should be on the website

Abzster · 1 March 2010 at 6:07PM

no worries....have realised i click on to your links!!!! i am a new born newbie to this site...sorry!!!!

stclair · 1 March 2010 at 6:14PM

The bank should be able to tell you the contact details of the orginator of the Direct Debit.

Abzster · 1 March 2010 at 7:20PM

you would think so wouldn't you?! but no...they have no way of telling us the details, they say it's because it's something that my partner has set up by himself with this un-know company....