Does this sound likely?

CSA_Debt_Bod

If I were your partner, alwayspuzzled, I would ring the CSA and ask to speak to a manager to discuss this. Explain that the passing of incorrect info between the CSA, yourself and the PWC is causing distress. He should ask if anyone has indeed tried to contact him. Depending on the answer, I would ask the manager to listen to the phonecall between the officer and the PWC to determine what exactly was said, and if the officer was lying. All calls are recorded and it should be possible to establish who rang the PWC with that info.

Don't let this officer get away with telling the PWC things that aren't true (if they have; of course the PWC may be lying or exaggerating). This is very unprofessional and gives the more conscientious officers a bad name, and in my opinion should be investigated and acted upon.

alwayspuzzled

Thanks for all the advice. Well he phoned the office that was at the top of the latest letter, she was completely baffled as to why their details were on the letter as apparently its a different office that is processing.....but she looked into it anyway, confirmed they only hold one address and correct mobile no. could find no record of any of the alledged 'countless number of letters and messages' that he has apparently been ignoring. Has taken details of the extra payments made and has promised to email the correct office to get everything sorted. She was apparently very concerned to hear the threats of imprisionment, charge on house and freezing bank accounts. She did agree we could pay by standing order but bizarrely has advised him not to pay anything else for the time being as she thinks he should have a reduced assesment due to being unable to work due to medical advise. Not sure she understood that he is SE and not eligble for any ESA.

Oh and she also confirmed pwc is still claiming benifits so I'm guessing the "working all the hours under the sun to support child" moans refer to a cash in hand job. I'd love to be able to support my kids on 4 hrs work a day but oddly I can't make the figures work and end up doing 56hr weeks!

CSA_Help

alwayspuzzled wrote: »

Thanks for all the advice. Well he phoned the office that was at the top of the latest letter, she was completely baffled as to why their details were on the letter as apparently its a different office that is processing.....but she looked into it anyway, confirmed they only hold one address and correct mobile no. could find no record of any of the alledged 'countless number of letters and messages' that he has apparently been ignoring. Has taken details of the extra payments made and has promised to email the correct office to get everything sorted. She was apparently very concerned to hear the threats of imprisionment, charge on house and freezing bank accounts. She did agree we could pay by standing order but bizarrely has advised him not to pay anything else for the time being as she thinks he should have a reduced assesment due to being unable to work due to medical advise. Not sure she understood that he is SE and not eligble for any ESA.

Oh and she also confirmed pwc is still claiming benifits so I'm guessing the "working all the hours under the sun to support child" moans refer to a cash in hand job. I'd love to be able to support my kids on 4 hrs work a day but oddly I can't make the figures work and end up doing 56hr weeks!

Make sure they back this up in writing before doing anything with your payments .What they say on the telephone and what they do is 2 different things .She might email the correct dept to look at your case but it was the other dept interpets from the email .

I was told to continue paying what i was due until they sorted out my assesment correctly .Bang DEO as i was non complient .I spoke to the CSA officer re this and she denied saying that but from the data protection files as suspected lying ***

alwayspuzzled

CSA_Help wrote: »

Make sure they back this up in writing before doing anything with your payments .What they say on the telephone and what they do is 2 different things .She might email the correct dept to look at your case but it was the other dept interpets from the email .

I was told to continue paying what i was due until they sorted out my assesment correctly .Bang DEO as i was non complient .I spoke to the CSA officer re this and she denied saying that but from the data protection files as suspected lying ***

I would have prefered to have got the details for the SO and to making a regular weekly payment but OH won't accept that she might have given him poor advice because 'she works for the csa so must know more than your tapping on that computer could tell us' :mad: basically he's really uncomfortable with the idea of me paying the money for a b*tch whos done nothing but sl*g me off and cause trouble, whereas I believe non matter what she does its his daughter the monies for plus I would prefer not to end up with massive arrears on top of our other massive debts.

Donedoingdebt

My current standing order, which was last revised on 20/10/2008 includes the following details:

THEIR NAME: CSA CLIENT FUND
THEIR ACCOUNT NUMBER: 41775448
THEIR SORT CODE: 40-34-18
THEIR REFERENCE NUMBER: Your ten figure CSA reference number plus zero one on the end. Example: 012345678901

This Bank was the Midland Bank plc, (or whatever they're called now!)
City Branch, 77 Grainger Street, Newcastle upon Tyne NE99 1SA.

I have always dealt with the CSA Birkenhead, Post Handling Section, 2 Weston Road, Crewe CW98 1BB if that makes any difference.

CSA_Debt_Bod

Donedoingdebt, I think you have an old rules case which is also processed on the old computer system (CSCS) as they use the case number as the reference.

For old rules or new rules cases which are processed on the new computer system (CS2) the NRP's National Insurance number should be used as the reference number. I appreciate this all sounds confusing, and it is probably better to ring the CSA and check what reference number to use before setting up a standing order as otherwise the payment can get lost in the system and the NRP would still be deemed to be non-compliant until it is located.

Donedoingdebt

CSA_Debt_Bod wrote: »

Donedoingdebt, I think you have an old rules case which is also processed on the old computer system (CSCS) as they use the case number as the reference.

For old rules or new rules cases which are processed on the new computer system (CS2) the NRP's National Insurance number should be used as the reference number. I appreciate this all sounds confusing, and it is probably better to ring the CSA and check what reference number to use before setting up a standing order as otherwise the payment can get lost in the system and the NRP would still be deemed to be non-compliant until it is located.

Yes, it is an old rules case which was opened in 1999 & so is probably still on the old computer system.

CSA_Debt_Bod

Aah well, if you ever have a phone call chasing you for money when you know your standing order has come out, ask if your case has been 'migrated' to the new computer system. The CSA often don't give any warning that this is about to happen, and if the NRP has a standing order/DEO that uses the old system reference, the payment will get lost (although it can be tracked down). This happens all the time and causes a lot of stress and nuisance to NRPs. Just something to bear in mind for the future!