Mobile Phone Advice

xdaisyx

Hi,
In the next week or so i'm planning to list two mobile phones, one should go for around £120 and one for £250.

I sold a mobile on there about 3 years ago and was stung badly..someone in the UK had hacked a US account and changed all the details to theirs, i sent the item special delivery and by the time i got back from the PO the transaction had been reversed and i lost £200..anyway as you can imagine i'm not too keen on selling phones again, but needs must.

Can anyone give me a definitive guide on what to write on my listing, what to look for on Paypal purchase receipts and anything else that might be useful, before i take the plunge?

Thanks

soolin

1) set your auction to UK only, make sure you have unticked any box that implies overseas postage.
2) put a note in your listing that you are aware of the 419 scam and will not ship overseas
3) the only way to send a phone is special delivery to the address that paypal say 'is OK to send'.
4) keep tracking details and receipt for 6 months as that is how long a buyer has to do a fraudulent use of a card claim.

If in your example above you had sent the phone to the confirmed address ( as it was 3 years ago) then you would have easily been able to defend a claim for fraudulent use of a card. I have no idea why paypal did nto accept any appeal from you, assuming you made one, about their own terms and conditions protecting you.

xdaisyx

soolin wrote: »

1) set your auction to UK only, make sure you have unticked any box that implies overseas postage.
2) put a note in your listing that you are aware of the 419 scam and will not ship overseas
3) the only way to send a phone is special delivery to the address that paypal say 'is OK to send'.
4) keep tracking details and receipt for 6 months as that is how long a buyer has to do a fraudulent use of a card claim.

If in your example above you had sent the phone to the confirmed address ( as it was 3 years ago) then you would have easily been able to defend a claim for fraudulent use of a card. I have no idea why paypal did nto accept any appeal from you, assuming you made one, about their own terms and conditions protecting you.

thanks for all that

I did make a claim and if i remember right they said because the item was signed for and i sent it to a confirmed address and not a verified one that i was not covered..i might be wrong there, its been a while lol

soolin

xdaisyx wrote: »

thanks for all that

I did make a claim and if i remember right they said because the item was signed for and i sent it to a confirmed address and not a verified one that i was not covered..i might be wrong there, its been a while lol

It might have been the other way round, under the old rules the address had to be confirmed to cover you against loss, but even then you were not defending a claim for loss but for fraudulent use and should have been allowed to defend it with proof of postage.

fid1892

make sure you make a note of the IMEI number too (normally on a sticker underneath the battery). It wouldn't hurt to mention in the listing that you have this information in your records.

I would also take numerous photos of any damage to the phone