Marks and Spencers Poor Customer Service

BewareOfMarks

:eek: I purchase a Suit recently and on the first day that I wore it I noticed that the hem on the trouser leg had dropped and as the day wore on I noticed that it was almost completely detached and a small thread hanging from it. I then returned to Marks and Spencer Mable Arc London and tried to exchange the faulty item for a replacement and I was told that I could not get an exchange (not a refund remember) in fact the floor manager told me that this was how it was supposed to be!! in that the hem was loosely stitched in case one wanted to adjust the length. I pointed out that this defeated the "Ready to Wear" principle and why would M&S sell varying length of trousers if this was the case I also pointed out the danger of tripping and said the the goods were not fit for purpose I also pointed out that a person might want to adjust buttons on say a shirt cuff and asked were they too loosely stitched ..., She did offer to repair the trousers which I stupidly accepted and to make matters worse I had to buy another pair of trouser in the mean time as I had to use the suit the next day. I returned to collect the repaired trousers and noticed that the label inside the trousers had been smeared (black ink ) and when I asked the floor manage was told that this was to indicate and alteration/repair and to indicate to the returns department that this item was repaired(and I expect to discourage returns).

My question is are they correct ? I described the situation to a lady in the returns department and she confirmed that this was the case !! and that if you wore the item that you could not return it anyway but surely people could have tried the trouser on before I bought it I meant you have to try something on so by definition you would have used it and so negated there returns policy.

Also I had the inconvenience of having to travel to the shop three times all because of shoddy goods bad show M&S really bad

DVardysShadow

Duplicate posting. Post on the other thread http://forums.moneysavingexpert.com/showthread.html?t=2305611