advice please re broken tv

evilwitch

Hi,

not 100%sure where to post but I'm really after any advice anyone has to offer. I purchased a tv from tesco on 01/02/05 and it broke about 3 weeks ago. I phoned them knowing I was entitled to ask for repair or replacement and eventually got a form sent to me for an out of guarantee item as originally they said sorry can't help.

Anyway had a letter back today saying sorry can't help but here's an £80 giftcard for the 'intrinsic value' of the tv. Now this doesn't really help me as I still have no tv and I don't think I can get an equivalent for £80 from Tesco (nothing on their website anyway) I can't afford to add the extra to it to buy one from there and I can't even look around for a better deal as I don't have a spare £150 floating around to buy a tv (which is what first one cost me)

Am I being unreasonable and expecting too much to ask for a replacement or repair not a giftcard? What are my options or do I have to just accept what I'm being offered. I really am not after anything better than what I had before as that was fine for my needs but I just don't have the money to split the difference. I really expected a tv to last longer than 16months.

Any advice please???

Mrs_B_12

I think getting £80 back on a tv you bought well over a year ago that's out of guarantee to be a damn good result!

Astaroth

As it wasnt faulty at the time of purchase then the retailor has the right to choose how the handle it but they have to give you a fair "settlement"

It is surprising that they have coughed up anything without a fight as Sales of Goods Act rights are notoriously difficult to get companies to actually recognise. The one thing which I dont know is if you are entitled to a full refund (which I think is not probable in my opinion given that it potentially could be 5 years down the line and the prices of technology items would be massively lower on a like for like basis)