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Sofa Workshop Grrrrrrrrr!!!!!
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amateur_saver
Posts: 1,047 Forumite


Well, the tale of hell started last August. We bought a sofa from them in 2002 with a 5 year guarantee. Last year I noticed in the seat that there was a hole and the spring was sharp and poking in to the seat cushion. We reported it and they send round an upholsterer.... what you moaning for I hear you cry?!?!
Well that was the last we heard, and due to me being very poorly we had left it and then realised that nothing had been done. We started to communicate with them 2 months ago, and firstly they have you on hold for at least 30 minutes... EVERY PHONE CALL ! They then couldn't find us.... apparently under the old system... then they said they would get back to us and never did. 6 times later and they finally said that the upholsterer couldn't repair it and they would replace it. Huraah we thought. Then they said they would send a brochure and see what we could have instead..... NOTHING.... another week.... by now this is about 6 weeks. Hubby fed up with ringing so I tried again.... half an hour on hold... can't find us.... old system... no that person doesn't work in this office... no I'll let them know and get them to call you..... blah blah blah blah.
Finally we have now been told the chair CAN be repaired and it was collected yesterday and is allegedly coming back on Friday. 11 months after it was first reported!!!!
They have such a rubbish customer service, and despite being b****y angry,I remained calm and explained without shouting. I did say to the lady on the phone it's taken so long and she didn't even say sorry, in fact she sounded BORED!!! Not one apology. Not on ANY of the phone calls.
Poor, poor, poor, poor, poor.
Sigh. Vent over.
A_S x :mad: :mad: :mad: :mad:
Well that was the last we heard, and due to me being very poorly we had left it and then realised that nothing had been done. We started to communicate with them 2 months ago, and firstly they have you on hold for at least 30 minutes... EVERY PHONE CALL ! They then couldn't find us.... apparently under the old system... then they said they would get back to us and never did. 6 times later and they finally said that the upholsterer couldn't repair it and they would replace it. Huraah we thought. Then they said they would send a brochure and see what we could have instead..... NOTHING.... another week.... by now this is about 6 weeks. Hubby fed up with ringing so I tried again.... half an hour on hold... can't find us.... old system... no that person doesn't work in this office... no I'll let them know and get them to call you..... blah blah blah blah.
Finally we have now been told the chair CAN be repaired and it was collected yesterday and is allegedly coming back on Friday. 11 months after it was first reported!!!!
They have such a rubbish customer service, and despite being b****y angry,I remained calm and explained without shouting. I did say to the lady on the phone it's taken so long and she didn't even say sorry, in fact she sounded BORED!!! Not one apology. Not on ANY of the phone calls.
Poor, poor, poor, poor, poor.
Sigh. Vent over.
A_S x :mad: :mad: :mad: :mad:
** Getting back in the swing of saving again.... **
:T :T :T :T :T
Trying to find the best deals to save as much as we can..........
:T :T :T :T :T
Trying to find the best deals to save as much as we can..........
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