Vent :Bank call centre

gilligansyle

I'm not having a go at individuals here, just the general principle.

I was in a branch of B@rcl@ys withdrawing cash for the club I work in. It is all just weighed, including the notes.

When I got to the pub and we checked it, it was short. In 5 years this has never happened before. I found a number for the bank and rang it. After half an hour hanging on, they couldn't speak to me as I wasn't the customer, neither was the manager; the customer is the Parish committee, we are just signatories on the cheques. They gave me another number to ring. Over an hour on hold, with a recorded message telling us to go online, and enter customer number :mad:. Eventually got through to a person who was very reluctant to put me through to the branch but then tried for 15 minutes, and then put me through to the wrong branch.

Why can't you just ring the branch anymore??

Once we got to speak to someone in the branch it was all sorted out quickly, a till check was done which confirmed the error, but it was so frustrating.

McKneff

Why didnt you just go straight back to the bank....................

gilligansyle

Because I was in work! In hindsight it would have been quicker, but we had a bar full of people and couldn't really spare anyone to go out. We just took it in turns to listen to the musak on the phone.

Storck

I always used to check my change when I was collecting it from the bank unless it was in full sealed bags eg £500 - £1 coins, and then I got them to weigh them in front of me. It took a bit of time but better safe than sorry.

The reason they don't let you ring the branch is so they could cut staff who were answering stupid questions.

missymugwump

I went into Barclays and withdrew £1000 the lady weighed it before giving it to me
I went into Halifax to pay it in and the guy counted it and one of the £20 notes was actually a £50 note

I was £30 up

missymugwump

And before anyone asks no I didn't give it back

cavework

Just before Xmas 2008 we posted cheque payments in the letterbox of Barclays for our business. Value of approx £4000.
New year first week and cheques had not been credited to our account?
Phoned Barclays who asked if we had posted them in next doors letter box.. an off licence? er no lived in this town for over 40 years.
Went to bank in person next day and again asked them to check payments made week leading up to Xmas..
Bank employee unlocks the drawer inside the bank for their letter box .. runs hand across the top and a load of payment letters fall down that had got lodged in the top of the post box!;)