We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Credit To Robert Dyas Customer Service
Options
mbamick
Posts: 291 Forumite
I would like to offer my thanks to Robert Dyas, and in particular their excellent Customer Service Team.
I bought a set of folding carver chairs from them in August 2005. One of the arms of the chair fractured yesterday. Within 16 hours of sending an email, asking what could be done, I'd received a very polite response from the Customer Service Team. Not only did they agree to deliver a replacement chair this Friday - they offered to dispatch a second one as a goodwill gesture.
So a big thank you - and credit - to Robert Dyas, and the Customer Service team. I'll certainly be buying from them again.
I bought a set of folding carver chairs from them in August 2005. One of the arms of the chair fractured yesterday. Within 16 hours of sending an email, asking what could be done, I'd received a very polite response from the Customer Service Team. Not only did they agree to deliver a replacement chair this Friday - they offered to dispatch a second one as a goodwill gesture.
So a big thank you - and credit - to Robert Dyas, and the Customer Service team. I'll certainly be buying from them again.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 599K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards