Help me!!!

Jade1

I recieved a final bill from NPower for an address i lived at 2 years ago, but i was on a pre pay meter.

I dont understand how i can have a final bill when i was paying for what i was using.

I sent them a letter and they have informed me that i can still get a final bill as the amount i put on my meter doesnt cover what i use!!!

So what is the point of a pre pay meter :mad:

I want to seek legal help as i believe this to be stealing and that the Electric companys are miss leading people by stating that with pre pay meter's you only pay for what you use..

Please help!!!!!

spiro

The first question is what type of prepayment meter? Was it a Token, Key or Smartcard?

For Token meters it requried a site visit every time the price changed so what you pay is not what you should pay.

For Smartcard or Key meters the updates are done via the payment device when you vend so they should be up to date given a few days.

If you moved out 2 years ago and gave NPower a forward address then I think this could well be subject to the billing code of practive which limits them to going back 12 months when it is their fault.

Premier_2

When you left, did you contact the supplier and give them a final meter reading?

If not, and they had no other information, they would have had to estimate that final reading which could have resulted in you giving the next user a nice credit on their account.

Another method of incurring debt is when a meter is not recalibarted quickly with a correct tariff following a price rise, although this is becoming less of an issue with newer meters. In any event, nPower would cap the collection of any such debt to a maximum of £70 in such circumstance.

The 12 month back billing rule may also apply depending on your specific circumstances.