aaagh my phone not working

samuela66

hi

i have bt vision with the home hub, i cannot dial out no tone or sometimes and engaged tone when i try to. when i call the house off my mobile it rings but not on the phone, can anyone help, i have tried the bt page but getting nowhere

thanks

Heinz

Use your mobile to call BT faults - 0330 1234 151 (charged at standard rates) or 0800 800 151 (probably charged at a premium rate so, to call 0800 800 151 at standard rates, call via whichever of the gateways which works on your network - 0200 222 0900 or 0200 222 0700).

BT_company_representative

Hi samuela66,

I can help with this. Please drop me an email (you can find my email address in my profile), include your BT residential account details and I will get a fault raised on your line. Please include the link to this thread so I can reference back to it.

Cheers
Sean

samuela66

BT_company_representative wrote: »

Hi samuela66,

I can help with this. Please drop me an email (you can find my email address in my profile), include your BT residential account details and I will get a fault raised on your line. Please include the link to this thread so I can reference back to it.

Cheers
Sean

Hi Sean

Done at the BT care email hope thats correct,

thanks
sam