We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Want to become a Forum Ambassador? Visit the Community Noticeboard for details on how to apply
Charge for cancelling FREE skytalk service?
Grandad_81
Posts: 23 Forumite
in Phones & TV
Hello,
I have been with sky for about 3 and a half years, however between about March and July last year I was living with my other half and had my service frozen whilst I waited to move to a new house. As a result I moved into my current house in August last year and sky was then moved across. I re-activated the sky talk, BB and TV. I've now decided to cancel the lot and on ringing to do so I've been informed that although the BB and TV are out of the 12 month contract, the sky talk was a new contract as it was a difference phone line and as a result I may be charged 6 months @ £18/month as it comes free with the tv and £18 is the cheapest TV package. Now I think this is a bit of a joke, trying to charge me over £100 to cancel a free service, especially since I understood the sky talk to be a continuation of my previous deal along with the TV and BB.
Has anyone had any experience with this as the person I spoke to said she wasn't sure if I'd be charged or not and if so how much? I plan to cancel my direct debit after my next normal monthly payment and if they want anything else they can ask me for it and I'll dispute it.
Looking forward to changing to Virgin Media....
I have been with sky for about 3 and a half years, however between about March and July last year I was living with my other half and had my service frozen whilst I waited to move to a new house. As a result I moved into my current house in August last year and sky was then moved across. I re-activated the sky talk, BB and TV. I've now decided to cancel the lot and on ringing to do so I've been informed that although the BB and TV are out of the 12 month contract, the sky talk was a new contract as it was a difference phone line and as a result I may be charged 6 months @ £18/month as it comes free with the tv and £18 is the cheapest TV package. Now I think this is a bit of a joke, trying to charge me over £100 to cancel a free service, especially since I understood the sky talk to be a continuation of my previous deal along with the TV and BB.
Has anyone had any experience with this as the person I spoke to said she wasn't sure if I'd be charged or not and if so how much? I plan to cancel my direct debit after my next normal monthly payment and if they want anything else they can ask me for it and I'll dispute it.
Looking forward to changing to Virgin Media....
0
Comments
-
Out of the frying pan into the (expensive) fire springs to mind.Grandad_81 wrote: »Looking forward to changing to Virgin Media....Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0 -
Haha! That may be, but it will cost me about £20 a month less for the same service with Virgin but no download limit and cable speed not 'up to' 10meg which is actually 2-3meg0
-
I was referring to their voice telephony service - the country's highest charges for 084 and 087 calls being the most obvious.Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.9K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 246.9K Work, Benefits & Business
- 603.5K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards