Rhetorical question re A & L

Llyllyll

Just how bad can they get?

Over the last few months they've:

• Lost my ISA, then found it, then lied about how they lost it, then said it was my fault, then couldn't 'find' the call that I made to them, then sent me compensation as the call had been 'lost.
• Increased my overdraft limit at my request, then sent me a letter saying I had exceeded my overdraft limit without authority, then charged me for not even going over my overdraft limited anyway, then ignored my complaint.
• Got my DOB wrong on my latest Experian report, even though I've banked with them for +10 years and it's always been correct (until now).

I despair, I really do...

The process of moving to First Direct is almost complete

Consumerist

You are not alone in your exasperation. There is much grumbling and gnashing of teeth on this site regarding the Santander group.

I regret that I have recently opened a current account with them for the sake of £100 and 0% overdraft for a year. I fear I may come to regret it in due course. .
.

Mrs_Ryan

Consumerist wrote: »

I fear I may come to regret it in due course. .
.

you will. No doubt about it! I regret the day (Christmas Eve 2008) that I first got tangled in their web of deceit :mad::p

Llyllyll

So far, so good with First Direct. After being with A&L for so long I find it amazing that I can now pick up the phone, speak to someone (no menus to go through) who knows what they're talking about and who then, unusually, does what I have asked them to do!

Keeping customers happy? It'll never catch on...

learningtosave

Oh beetroot! And I've only gone and opened an ISA with them tonight haven't I...? I've read quite a few threads on here and quite a few are hard on A+L, not looking good for my savings... *sigh*

Consumerist

learningtosave wrote: »

. . . quite a few are hard on A+L, not looking good for my savings... *sigh*

I don't think you should have any problems with savings - was it the 3.5% ISA? :T

It's usually current account skulduggerey and a dysfunctional Customer Services which causes heartaches and headaches with A&L.
.

Llyllyll

Consumerist wrote: »

I don't think you should have any problems with savings - was it the 3.5% ISA? :T

It's usually current account skulduggerey and a dysfunctional Customer Services which causes heartaches and headaches with A&L.
.

When I (correctly) transferred my ISA from them to another FI A&L unilaterally decided to cancel the transfer and then 'misplaced' over £7k of my money for about 2 months while they tracked it down.

onlypaddy

Llyllyll wrote: »

When I (correctly) transferred my ISA from them to another FI A&L unilaterally decided to cancel the transfer and then 'misplaced' over £7k of my money for about 2 months while they tracked it down.

misplaced in their own vaults earning them some lovely interest

theiving fec*ers

SueC_2

A&L - following in Abbey's footsteps towards Santander. Meanwhile, my footsteps (4 current accounts, 2 savings accounts) are happily skipping in the opposite direction.

To be honest, I haven't had too many problems with A&L. But Abbey went so quickly downhill after they became Santander that I fear the same is inevitable with A&L, so I am already beating a hasty retreat.

Besides anything else, if I wanted to throw my money at Lewis Hamilton then I'd choose to do it myself, not via them!