Social security act and what to do next

shelby1306

Hi guys, I am recently in battle with my bank over unfair charges. I have quoted the Social Security act 1992 in my letter of complaint and the bank have given me a goodwill gesture payment of £35. Their reply was...

"It is the bank's position that the Social Security act 1992 is not of relevance in the circumstances of this case. The act states that every assignment of or charge on benifits shall be void; this means any attempt by you to assign a right to your benefits or offer them as security will be void. This section does not relate to bank charges."

Anyone have any advise for my next step as I am finding this all really stressfull. I am a single parent and really struggling with these charges. I would also like to query if their is an amount of time the bank should give you before withdrawing the charges in order for someone in my position to budget for said charges? As at presnt the letters give no indication of when I can expect the charges to come out making it impossible for me to budget for it.
Any help would be great, thanks :):)

natweststaffmember

I don't think that the act applies either.
Have a look at my signature page 20 which relates to financial hardship. I would also look at cancelling any Direct Debits and pay when they send you the bill where you can.