Stolen card question

miller

I read this on the BBC today:
http://news.bbc.co.uk/1/hi/england/sussex/8527984.stm

Unfortunately the victim was also ordered to hand over his PIN number.

How would the banks treat this for purposes of getting your money back if the attackers managed to withdraw any cash?

sarah_b_2

i would of thought common sense would say give him his cash back. i mean if he was threatened for it and had no other choice they should refund him

olly300

miller wrote: »

How would the banks treat this for purposes of getting your money back if the attackers managed to withdraw any cash?

Depends on the bank. Though if they were awkward a bit of bad publicity would help.

James

This recent item on BBC's Moneybox may clarify things.

http://news.bbc.co.uk/1/hi/programmes/moneybox/8449834.stm

miller

James wrote: »

This recent item on BBC's Moneybox may clarify things.
http://news.bbc.co.uk/1/hi/programmes/moneybox/8449834.stm

So in theory the customer should be compensated immediately if they have not been negligent and the practice was the person concerned did not get their money back until Moneybox got involved.

The closing comment was along the lines of if the thief has the PIN the banks cannot say you have been negligent. Would telling them the PIN be classed as negligent even if they have threatened you I wonder?