wrong advice given and payment taken from me without

tanzi121

i booked a holiday and needed to cancel a passenger, i didn't no whether it would be cheaper to change the name and find someone else or cancel it. I emailed the help desk and asked there advice. There were two prices stated for the name change and i was unsure how much it was. the adviser told me to amend the booking on the site and a quotation would be sent to me. I did this and was charged immediately with 130 pounds. No warning, nothing.
I phoned the after care line and was told the price is stated on the site and would be taken unless over a certain amount which mine was you would receive a quotation. I am very angry i was told one thing and then my money was just taken from me. they have given me an address to complain but what is it i want from them? They have messed up and inconvenienced me but i don't no what to ask for. Its all very well shouting about it but surely I'm entitled to some sort of compensation??

gordikin

No, you are not.

Anihilator

So basically you booked and tried to change it. They did it for the clearly advertised price.