email address of BT complaints department

waterwatcher

Hi can anyone help me with the email address of BT's complaints department please. The contact us part of their site doesnt appear to be working .... too many complaints I bet!
Thanks

Miss_Moppet

There doesn’t appear to be an email address to write to complain on BT’s website, typical of BT, but there is “Live Chat” in the Contact BT section. I used Live Chat when I had a query regarding my final bill after leaving BT for TalkTalk. In fairness to BT, I must say I found this to perform very well indeed.

After you’ve finished with the online Live Chat you’re sent an email from BT Customer Services with a summary of the whole chat. which you can keep for your records. If the issue isn’t resolved to your satisfaction, you can reopen it within the next 7 days.

The address on the email that BT Customer Service sent the summary is [EMAIL="bt_com_openworld_support@mailuk.custhelp.com"]bt_com_openworld_support@mailuk.custhelp.com[/EMAIL] You may care to try this first.

missile

The e mail part of their site worked for me today.

I find it quite irritating that when you use that service and they reply you by e mail you cannot respond to the reply.

You could try btcare@bt.com

BT_company_representative

Hi Waterwatcher,

If you drop an email to the email address included in the above post, I will be happy to take a look at this for you. Please include your BT account details and your Forum username.

Cheers

Paddy

Miss_Moppet

missile wrote: »

The e mail part of their site worked for me today.

I find it quite irritating that when you use that service and they reply you by e mail you cannot respond to the reply.

You could try [EMAIL="btcare@bt.com"][/email][EMAIL="btcare@bt.com"]btcare@bt.com[/EMAIL]

I wasn’t aware of this restriction because I haven’t used that part of BT’s service. The trouble with many large companies with millions of customers is that they tend to see us all as millions of small dots and not as the people we actually are. Nothing can perhaps be more frustrating for a customer than to receive an emailed response from a company to which the customer is denied a right of reply. This kind of stupidity is exactly the sort of thing that helps drive customers away BT in sheer annoyance.

missile

I must say, I have had very prompt reply to my complaint and I am pleased with the response from a very nice chap Jim Gallagher who took the time to phone and listen. In fact he was so nice, I felt it was inappropriate to winge.

waterwatcher

Thank you everyone, I finally managed to get my complaint through late last night, I will wait and see how that goes, if I have no luck I will come back to you again Paddy (BT Rep). How long should I have to wait for a reply?

Heinz

missile wrote: »

The e mail part of their site worked for me today.

I find it quite irritating that when you use that service and they reply you by e mail you cannot respond to the reply.

Really?

I have used that system a number of times and, invariably, the (Indian?) responder does not answer the question/point raised.

I just click Reply and ask them to re-read and re-answer.

They do (and very quickly too).