New BT line - how do I change to pay monthly online?

markymids

I must have asked the customer service rep about 10 times that I wanted MONTHLY billing not quarterly - I received my first bill and they are charging me 3 months in advance. :mad:

I was told I can change to monthly billing online, does anyone know how to do this? I've had a good look through the my account section but I'll be damned if I can find the option to change it.

Heinz

I changed from quarterly whole bill direct debit to monthly whole bill direct debit a while ago but, because I couldn't find a way to do so online, I used their genereal webmail form to notify them of my instructions.

All done and dusted in 3 days.

ACDeag

markymids wrote: »

I must have asked the customer service rep about 10 times that I wanted MONTHLY billing not quarterly - I received my first bill and they are charging me 3 months in advance. :mad:

I was told I can change to monthly billing online, does anyone know how to do this? I've had a good look through the my account section but I'll be damned if I can find the option to change it.

You can send an email request through BT.com

First bill is always quarterly as BT would like some of your cash 3 months in advance because they are bit short of their own at the moment and they are hoping you wont notice too much.

Jokes aside, if you ask for monthly your following bill (3 months time) will be monthly.

macman

ACDeag wrote: »

You can send an email request through BT.com

First bill is always quarterly as BT would like some of your cash 3 months in advance because they are bit short of their own at the moment and they are hoping you wont notice too much.

Jokes aside, if you ask for monthly your following bill (3 months time) will be monthly.

£9.3 billion short to be precise-that's the size of their re-estimated pension fund defecit. It would be almost funny-but I'm a BT shareholder.

ACDeag

macman wrote: »

£9.3 billion short to be precise-that's the size of their re-estimated pension fund defecit. It would be almost funny-but I'm a BT shareholder.

All these short term loans from customers must be good for the cash flow, similar case with so called "Budget Account" where they always wanted monthly payments that far more than my bills ever were.

jem16

ACDeag wrote: »

First bill is always quarterly as BT would like some of your cash 3 months in advance because they are bit short of their own at the moment and they are hoping you wont notice too much.

My son asled for monthly whole bill paid by DD when he signed up for the free connection deal last November. That's what he got right from the start.

I_luv_cats

I asked for monthly bills by direct debit and got a monthly payment plan credit agreement in the post!!!!!

Had to phone up to change to monthly whole bill by direct debit

ACDeag

I_luv_cats wrote: »

I asked for monthly bills by direct debit and got a monthly payment plan credit agreement in the post!!!!!

Had to phone up to change to monthly whole bill by direct debit

Sorry should have mentioned you need to specifically say you don't want the Budget Account they try to foist on you.