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printer problems
hollowhead
Posts: 464 Forumite
in Techie Stuff
Hope someone can help as i am pulling my hair out!!
I have two printers a Lexmark z2390 and and a hp photosmart both aren't recognised by my laptop as being connected. I have a cable and bought another one yesterday. So I tried it on my sons who has been able to print fom it in the past and it still says no connection??? What is the problem? Anyone know?Thanks
I have two printers a Lexmark z2390 and and a hp photosmart both aren't recognised by my laptop as being connected. I have a cable and bought another one yesterday. So I tried it on my sons who has been able to print fom it in the past and it still says no connection??? What is the problem? Anyone know?Thanks
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Comments
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Have you installed the drivers (go get the latest ones from the HP / Lexmark site)?
Is the printer switched on?
are you connecting the USB cable directly to the PC and not via a 'hub' (ie into the back/front, not via a keyboard, monitor or other socket)0 -
Thanks for your help:)Have you installed the drivers (go get the latest ones from the HP / Lexmark site)?
Is the printer switched on?
are you connecting the USB cable directly to the PC and not via a 'hub' (ie into the back/front, not via a keyboard, monitor or other socket)
Done all that and still wont work:mad::mad::mad:0 -
Were the printers ever recognized? Is this a new and recent problem? Would a system restore help?0
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hollowhead wrote: »Hope someone can help as i am pulling my hair out!!
I have two printers a Lexmark z2390 and and a hp photosmart both aren't recognised by my laptop as being connected. I have a cable and bought another one yesterday. So I tried it on my sons who has been able to print fom it in the past and it still says no connection??? What is the problem? Anyone know?Thanks
Without the printer plugged in, Control Panel / Device Manager
- Universal Serial Bus Controllers
should have generic / root / composite & PCi to USB stuff in there - have you ?
- Human Interface Devices - what's in there ?
then
With the printer plugged in, Control Panel / Device Manager
- Universal Serial Bus Controllers
should have generic / root / composite & PCi to USB stuff in there - has anything changed compared to the above ?
What virus checker are you using ?
What O/S are you using ?Disclaimer : Everything I write on this forum is my opinion. I try to be an even-handed poster and accept that you at times may not agree with these opinions or how I choose to express them, this is not my problem. The Disabled : If years cannot be added to their lives, at least life can be added to their years - Alf Morris - ℜ0
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