What is the legal course of action.

safron6

Last October (2009) a well known paper along with its sister publication ran an internet promotion.
This promotion was aimed at people registered on the papers website.
Thpromotion was PURCHASE papers for 2weeks and send in the Mastheads to recieve 'In time for Christmas' £500 worth of saving vouchers.
Well after one excuse after another 5 months on still no vouchers and still no sign of them arriving in the near future (possibly for Christmas 2010, but won't hold one's breath).
If this had been a free promotion then I wouldn't care so much, but one HAD TO PURCHASE PAPERS and send the Mastheads to them along with a copy of an email confirmation from them in order to qualify.

Should I complain to the ASA and Trading Standards as I have been informed that to not recieve something that has actually been paid for is illegal.

Suggestions please.

dmg24

Have you contacted them to ask what the delay was? What was their response when you did contact them?

What were the terms and conditions of the 'offer'?

safron6

dmg24 wrote: »

Have you contacted them to ask what the delay was? What was their response when you did contact them?

What were the terms and conditions of the 'offer'?

Yes I have contacted them. that is why I posted that I have had one excuse after another.

Their first excuse was the postal strike.
Next they didn't expect so many to take up the offer.
Next the second wave of postal strike.
Next they had ran oput of books of vouchers and were awaiting delivery.
Next that as they had a legal obligation to supply the vouchers they wanted the end user to have full benefits and that they would not have them in time for Christmas.
Next we would have them in time for January sles.
Next they were awaiting new sponsor vouchers as all previous had expired.
Next it was there was a delay in printing the new books of vouchers.
Yesterday, it was that they had sent out letters to apologise but the vouchers were being dispatched Mid February and had we not received their letter? (No we hadn't).

Bear in mind that I have been chasing them.
Other than one email from them it would seem that they are not really bothered.

We were also informed that any vouchers we were not going to use ourselves we could pass on to friends for them to use.

So, to pay out £7.00 for a return of up to £500 savings from a reputable national newspaper and her sister paper seemed a great deal.

The only way to get the vouchers was the following.

To purchase the daily and the sunday paper and cut off the mastheads.
To have a copy of an email with a unique number on it sent from the newspaper. (This was a specific aimed promotion).
To send the above to an address on the said email.

safron6

Below is a copy of the confirmation email from them.
Notice they even put in 'To guarentee you'll recieve...'



Thank you for entering the £500 Christmas Saver. If you haven't already,
remember to print off your slip to
send off with your 14 mastheads to the following address to guarantee you'll
receive your Christmas savings.

Please print and send your slip along with 14 mastheads to:

FREEPOST *********
Christmas Savings
*********
TNXX XXX

Please make sure you send back your mastheads by 26th October 2009 so you don't
miss out.

If you're looking to save even more money - you can! Click here to register for
loads of offers, discounts
and money-saving tips courtesy of *************. He'll save you!

safron6

OVER £500 TO SPEND IN THESE GREAT STORES

Here's the full list of all the Christmas savings you can look forward to. Over £500 in total. Roll over to see exactly how much you can save at each store. Happy shopping !

(SORRY HAVE TO REMOVE THE LINKS IN ORDER TO POST THE LIST)
Some of the savings.

BARRATTS 20% off.
TOYS R US £5 off every £50 spent.
BORDERS (now no longer trading) Save £10 on £50 spend.
USC 20% off.
HOBBYCRAFT £5 off when you spend £25 or more.
BONMARCHE £5 of when you spend £25.
NAKED 50% off all products with voucher.
CDWOW get a free £5 voucher for each £25 spend.
THOMASCOOK SPORT £20 off festive football breaks.
HI-TEC 40% off.
THOMAS MORGAN £10 off £50 spend.
BUYAGIFT £10 off £50 spend.
THE CLICK GROUP Festive Family Portrait worth £50.
www CHRISTMASTIMEUK 20% off when spending £50 or more.
WHSMITH save £5 when spending £12 on cards and Xmas giftwrap.

Plus many others.

squack

Oh well, what can you say

There is a general culture these days of people and organisations not doing what they say they are going to do

It has come from the top down from the failure of the banks, the lies of our government and media, to the general dishonesty and inefficiency of people we are forced to deal with on a day to day basis

I hope you get your vouchers