fingers crossed with natwest claim

rachmac_2

more news, after this mornings phone call rang back up and demanded to speak to a supervisor which i then did and she told me it had defo been dealt with and if i dont hear anything by the weekend i have to give her a ring on hear personal line on monday. hope it goes in my favour !

Makela2009

rachmac wrote: »

more news, after this morningCalendars phone call rang back up and demanded to speak to a supervisor which i then did and she told me it had defo been dealt with and if i dont hear anything by the weekend i have to give her a ring on hear personal line on monday. hope it goes in my favour !

Hi Rachmac,
no news yet. My first claim which was paid out in Dec was £4200 plus interest, they paid out £4200 without too much hassle and i wasn't going to quibble about the interest! This claim is for an older loan and i think it's around £500.
I spoke to a nice chap about this on Monday who was really helpful but wasn't dealing with my case, he gave me the direct line to 'Sybil'. She turned out to be stressed, abrupt, and not too friendly, but I am expecting an offer this week! keep us all informed with your case and I'll post when I hear more

Makela2009

pmw14282 wrote: »

What address did you send your complaints to? I've got three different addresses for NatWest, one in Edinburgh, one in London and one in Hertfordshire!

Hi
just thought I'd confirm I had letters back from the same address in Manchester as Rachmac - hope that helps:)

pmw14282

Thanks peeps!

rachmac_2

if this lady helps me i will give you her phone number and you can se if she can help as she was helpfully today. how long did it take for them to pay the money out to you? just because some companies seem to be taking ages..

deegee99

Hi I am going through the same route as yourself. Same address, same department. They give themselves 28 days to pay you if you accept their offer. Thats 28 days from the date they receive the letter. (I put a first class stamp instead of their 2nd class and it still took 5 days according to them ) I was on my 28th day yesterday. I phoned them up and it turns out that they will now not pay me until late next week. I am a tiny bit annoyed (read tiny as massively) as I know failure for me to pay in a set amount of time results in my good self paying a hefty sum to the bank. It seems that they can bend the rules and not incur any penalty. A clear case of one rule for them etc etc. So even if you accept their offe,r you could be looking at up to six weeks before you see that money in your account.:(

rachmac_2

hate natwest !!! lol robbing !!!!!!s! when i get this money i am changing bank accounts lol!

Makela2009

Hi Rachmac
Got my offer today!! £971 whoo-hooo!!! I'm posting it tomorrow so hopefully will have the cash by the beginning of April!

rachmac_2

great!!!! waiting by the letter box for mine lol!!! spend it well lol!!!

rachmac_2

makela2009- nothing came yesterday..when the post came at 1.30pm! normally post comes at 9.30ish on a saturday but still waiting hope i hear something today.