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who to claim financial hardship with??!!

Sorry - but who do we claim financial hardship with? the Bank or the Ombudsman? - I can see references in some of the threads to a template but cant find it?!
thanks so much!!
J

Comments

  • LeLLe
    LeLLe Posts: 175 Forumite
    You should go to your bank with your complaint first.
    I think you can only go to Ombudsman if you've already tried and failed with the bank.
  • thanks! is there a standard letter for this do you know?
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    Sample letters (or at least a starting point) are available from the MSE bank charges reclaiming guide
    http://www.moneysavingexpert.com/reclaim/bank-charges

    Go to the box marked 'Free Sample Letters' about half way down and answer the Yes/No questions to get the appropriate sample letter
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
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