help - computer not detecting TomTom Go 730

spaceboy

I plug it in, switch it on and nothing shows up in My Computer, and TomTom Home does not detect it either.

Can anyone help?

John_the_Boy

Does device manager show any errors with your driver when the TomTom is connected? It should detect it as a USB device - might show some error, in which case you can uninstall the driver, reconnect the device and hopefully windows will detect it (W7 and perhaps Vista will do this not sure about XP) and install the correct driver.

spaceboy

It doesnt seem to show it at all in Device Manager. Under Disc Drives it just shows the Hard drive and the TEAC Card/USB Input readers.

I've tried resetting the TomTom but no effect.

John_the_Boy

Most suggestions talk about resetting the tomtom, but you have done that. Found this advice from tomtom, don't know if it will help. The only other suggestion I have is to uninstall the computers USB drivers and reboot and allow windiws to reinstall - best of luck.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Thank you for contacting TomTom Customer Support.

Make sure the device is fully charged before connecting it to the computer or ideally also connect the power cable to the device / home.

• Reset the device using a paper clip (see http://www.tomtom.com/6965). When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on until it is connected to the computer.
• Try different USB ports (preferably ones which are on the back of the computer)
• Make sure that you have got Administrator rights on the PC. Otherwise you may not be allowed to connect new hardware (especially the case when using office computers)
• If the device is NOT listed as a 'Removable drive' under 'My Computer', try the following:
° Go to 'Start' and right-click on 'My Computer' and select 'Properties'
° Select the 'Hardware' tab
° Expand 'Disk drives'. If the TomTom device is shown there with a red cross, right-click on it and select 'Enable'
° Check under 'My Computer' if the device does now show up as a 'Removable drive'
• If it still does not show up as a removable drive please run the registry cleaner attached to this incident. The file can be downloaded from 'My Questions History' in your 'My TomTom account'.
° When running this program, a window will open for only 1 second, removing the USB registry entries of the TomTom device from the computer.
° Next time the device is connected, the computer should display the message 'New Hardware found'

It is likely that you have a Firewall on your PC, in some cases, Firewalls can prevent USB devices from being recognized by the PC. We suggest configuring your Firewall and security settings to allow all USB devices to connect to your PC. Once you have done this, we suggest trying the steps above again.

We also suggest it is a good idea to try to connect your TomTom to another PC to see if you get the same problem.

spaceboy

Seems like a design flaw if you have to be that pernickety about everything to get it to work. I have emailed them for advice, It's at my dad's house so I cant try anything now, thanks though.

hc25036

Had exactly this problem with mine. As long as you are using the latest version of the software (from tomtom.com) a reset should do the trick

spaceboy

Have spoken to TomTom and they will collect it for repair. Ridiculous really this is the second time it's had to go for "repair" in 6 months. I say "repair" because the first time it came back with a different serial number...