Line rental from Plusnet

JPSC

I know that the recommended position is to retain your line rental with BT and use the best call and ADSL providers so as to retain maximum flexibility, but I have been having so much difficulty with BT over billing that I am considering changing.

I have been a very satisfied Metronet and then Plusnet ADSL customer for about seven years, so am initially considering changing my line rental to Plusnet. I cannot find many/any negative comments about Plusnet billing or service on MSE, but wondered if anyone who actually has their line rental with them can confirm that they are as good about telephone service as they have been with ADSL.

And yes, I know that Plusnet are owned by BT!

macman

Plusnet is a resold BT Wholesale service, so technically the service will be the same as BT. The CS should be the same as is available for Plusnet's broadband service, which I have found very good.

BeardedMan

Hi All,

I am considering switching from BT to another provider. I did not realise that it was such a minefield of decisions. One wrong move and it could blow up in your face.

Having searched through the threads I am tempted to start using the 18185 service for calls during the day (I do not make many though). There is suspicion that Primus will soon block this (read from another thread). Therefore I am not sure if a switch to them will be a good idea.

I currently have plusnet broadband.

I have narrowed it down to two options.

1) Stay with BT for basic line rental (£11.54 per month). This gives me only weekend calls free. All other calls will be made using 18185

2) Switch to plusnet line rental. £11.25 per month but evening and weekend calls free. I am not sure if 18185 can be used through Plusnet

I am light user so I was wondering what MSE would advise and can someone also clarrify why keeping a BT line is recommended.

Thanks

macman

Plusnet is not an LLU service, so your line remains on the BT network if you transfer your line rental to them. Therefore no issues with having to return to BT for line rental in future should you want to change broadband providers.

BeardedMan

Cheers macman, I think the best option for me would be to switch to plusnet for both phone and broadband then. Any daytime calls I make will be made via 18185 in the future.

macman

AFAIK you can use 18185 with Plusnet, but no doubt someone else will be able to advise if not.

bawbee

I am a Plusnet home phone customer and as such can confirm that it is possible to use 18185

Heinz

bawbee wrote: »

I am a Plusnet home phone customer and as such can confirm that it is possible to use 18185

.... at the moment (only BT has to allow such access)..

steveej69

Yours is dead eay to resolve..stay on BT basic, provided you don't go much over your call allowance and get your broadband only from Plusnet for £5.99 a month....I advise my clients this every day, at the moment

BeardedMan

steveej69 wrote: »

Yours is dead eay to resolve..stay on BT basic, provided you don't go much over your call allowance and get your broadband only from Plusnet for £5.99 a month....I advise my clients this every day, at the moment

Thanks Steve,

Having reread the latest comments I think that would be the best option for me for to do.