Train Refundm - National Rail Vouchers?

Caz6

Hi, I need to claim a refund on a journey I took yesterday which in line with East Midlands Passenger Charter, I am entitled to a refund for the whole cost of the return journey (although I bought two singles - that's a seperate battle!) due my arrival being over 2 hours late. However, the refund will be in the form of National Rail Vouchers which would be of little use to me and I want cash!

I understand consumer law and believe that although it's their policy to refund in vouchers, the law dictates I would be entitled to a cash refund. Am I right and which law/section/paragraph should I quote in my covering letter so they know that I know what I am talking about?:money:

Come on you legal eagles! Thanks in advance...

Caz

OlliesDad

Caz6 wrote: »

Hi, I need to claim a refund on a journey I took yesterday which in line with East Midlands Passenger Charter, I am entitled to a refund for the whole cost of the return journey (although I bought two singles - that's a seperate battle!) due my arrival being over 2 hours late. However, the refund will be in the form of National Rail Vouchers which would be of little use to me and I want cash!

I understand consumer law and believe that although it's their policy to refund in vouchers, the law dictates I would be entitled to a cash refund. Am I right and which law/section/paragraph should I quote in my covering letter so they know that I know what I am talking about?:money:

Come on you legal eagles! Thanks in advance...

Caz

Did you still take the journey or did you cancel and decide not to travel?

glider3560

If you are claiming for delay then you will only receive vouchers. It is standard policy across all train operating companies and is written into the National Rail Conditions of Carriage. There is no law saying that you have to receive a refund in the form of cash when it comes to rail tickets, except for cancellation.

Remember that the vouchers are valid for one year after issue and are valid on any train operating company.

As you bought two singles, you are making two separate journeys therefore you will only receive a refund for the single. If you want coverage for the entire return journey, then you have to buy a return ticket.

KeithP

Everything that glider3560 said is right... imho.

Caz6 wrote: »

...which law/section/paragraph should I quote in my covering letter so they know that I know what I am talking about?

That will be difficult.

pmduk

Which law says you are entitled to a cash refund? If it exists, which I doubt, then quote that.

Norant

Hello caz.


In my experience and this has happened to me only twice,i have recieved vouchers valid for one year,and like the other poster said it was for only the leg of the journey where the delay took place.

Caz6

Did you still take the journey or did you cancel and decide not to travel?

I took the journey - my train was cancelled and I took the alternative train they suggested.

Which law says you are entitled to a cash refund? If it exists, which I doubt, then quote that.

That's my question! I am pretty sure there is a law which is the service equivalent of the Sales of Goods Act which says that the service must be "fit for purpose".....any lawyers out there?

glider3560

Caz6 wrote: »

That's my question! I am pretty sure there is a law which is the service equivalent of the Sales of Goods Act which says that the service must be "fit for purpose".....any lawyers out there?

I should point out that the National Rail Conditions of Carriage state you should only receive a 20% refund on the price of a single ticket in your circumstances (paid by voucher). However as your train company provides a higher level of compensation, it will have to be done on their terms (i.e. by voucher).